ASSOCIATE DIRECTOR, UNDERGRADUATE PROGRAMS – BUSINESS SCHOOL IN MADRID | CAREERS AT MADRID

Overview   Associate Director, Undergraduate Programs – Business School Are you interested in joining a dynamic and international team of professionals to transform education? IE University Business School  is looking for a Associate Director, Undergraduate Programs – Business School  to join its team!  The Associate Directors are responsible for the delivery and day-to-day management of the program.
This comprises coordinating tasks among various team members; overseeing the implementation of guidelines and policies; monitoring logistics and operations; supporting faculty members; and overall responsibility for student services – including the direct services by the Program Management and Program Experience team and coordination with various departments to ensure a world-class experience for students in all Undergraduate Programs of IE Business School BBA, BBA-LLB, BBA-BIR, BBA-BDBA, BBA-BID, BCDM, BBSS.
The Associate Director will report to the Executive Director, will manage a team of Program Coordinators and Program Assistants, and will interact with Faculty, Students, different departments of IE and external agencies required for running the program.
We are looking for a person to join a full-time position in Madrid.
Responsibilities Your role as a Associate Director, Undergraduate Programs will involve.
u202f    Interaction with Students Meet with students in order to solve issues, offer advice, and/or give support with empathy and sensitivity regularly and/or as needed when matters are escalated by Program Managers.
Co-manage the relationship with class representatives, together with Program Managers.
Support to students facing academic difficulties or overall challenges with the program experience.
Manage the communication to students.
Identify ways to improve the student experience.
Interaction with Professors and other departments Oversee and coordinate the team tasks related to liaising with professors to communicate specific student or group situations, request feedback, ensure timely submission of grades, syllabi, etc.
Manage escalated matters when Assistants and Program Managers need to escalate issues or tasks.
Collaborate with other IE Departments – such as the Admissions Department, Marketing Department, Planning, Documentation, Student Services, Student Life, Registrar's Office, Maintenance Dept., etc.
– in order to ensure a successful student experience.
Internal Development Assist the Executive Director in the coordination and implementation of new curricular and extracurricular innovations Supervise, coordinate and coach Program Assistants and Program Managers with professionalism and professional maturity.
Take responsibility for special program projects.
This may include components of the program design, communications revamp projects, etc.
Maintain and enhance academic guides and other materials for students and faculty.
Qualifications To thrive in this role, you should.
A Master's degree from a top-ranked university is preferred.
A Bachelor's degree.
Bilingual, or advanced proficiency, in English and Spanish (written and oral), with substantial professional experience in both languages.
Minimum of 5 years of professional experience.
Experience in supervisory roles.
Strong project management capabilities.
The candidate will demonstrate solid customer management skills, ability to work under pressure and high level of accountability.
Excellent customer service skills.
Experience in global management education, or working with business schools, is a plus.
Candidates must possess a valid EU work permit.
t's time to bring your best and make your mark.
u202fNow the choice is yours!\u202f  \u202f If you want to be part of this educational revolution,\u202fwe invite you to apply and be part of our amazing team at IE University.