ASSISTANT MANAGER_OPERATION SPECIALIST_LINUX/ SQL_PUNE

VOIS Intro VO IS  (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations.
Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation.
We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in , VO IS  has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
VOIS Centre Introduction About VOIS India.
In , VO IS  started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad.
With more than employees, VO IS  India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Job Role Related Content (Role specific) Roles and Responsibilities.
Perform 1st level Incident Management & initial triage.
Provides 24/7 technical support.
Monitoring of KPI and analysis.
Drive service review and troubleshooting calls.
You will manage and lead Major Incident call and engage required stakeholders.
Works in compliance with the operational agreements and fulfils the key performance indicators of the service (speed, response time, error rate).
Escalate complex issues to higher-level support or relevant departments as needed.
Core competencies, knowledge and experience.
Ability to diagnose, Troubleshoot and resolve technical issues related to our products and Messaging services which include SMPP, HTTP, REST API  Good understanding of Powerpoint presentation.
Excellent communication skills to interact with customers and internal teams effectively.
Sufficient knowledge and hands-on on Linux and networking concepts.
Experience in 1st level support or Support Desk is added advantage.
VOIS Equal Opportunity Employer Commitment India.
VO IS  is proud to be an Equal Employment Opportunity Employer.
We celebrate differences and we welcome and value diverse people and insights.
We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society.
We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running.
We have been also highlighted among the  Top 5 Best Workplaces for Diversity, Equity, and Inclusion,  Top 10 Best Workplaces for Women,  Top 25 Best Workplaces in IT & IT-BPM  and  14 th  Overall Best Workplaces in India  by the Great Place to Work Institute in .
These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment.
We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!   Apply now, and we’ll be in touch! Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.