APPLICATION SUPPORT ENGINEER II

The Opportunity.
We at Flywire are looking for a hands-on and customer-centric Application Support Engineer II.
This person will be dedicated to providing application expertise solving support requests and assisting the Helpdesk and Engineering teams.
This position will only handle internal requests.
Engage with internal employees to accurately detail issues sent to the ticketing system Detect and solve production issues and bugs within the development environment beyond your current scope Engage with the Engineering team to raise bugs problems or information gaps Maintain documentation related to solving common issues Become an expert in Flywire products and triage issues Find opportunities of improvement in our support process and internal staff training Provide day-to-day maintenance and support for applications supported by the customer and their partners Perform Tier-1 knowledge transfers and train end users on the usage of applications Resolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squads Assist in the evaluation configuration and installation of new releases in accordance with established configuration management standards Respond to application-related queries from end users in remote locations Assist in database structural changes required during system upgrades Deploy tools and implement processes to assist in operational support Qualifications.
Heres What Were Looking For.
1-5 years of experience in software maintenance and support An understanding of web applications - ours are written in RoR Java and React Knowledge in any of our key technologies.
Ruby Java React MySQL MongoDB Redis RabbitMQ Strong categorization skills and the ability to find ways to improve our ticketing system Desire to improve the support process (including onboarding training and escalation) and ensure that tickets are closed in a timely manner Grasp complex concepts and maintain a logical and analytical approach to solving problems Fluent in English as it is the companys working language  Experience in FinTech or the payment industry will be appreciated Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures such as engineering and product Additional Information.
What We Offer.
Competitive compensation including Restricted Stock Units Employee Stock Purchase Plan (ESPP) Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media Dynamic & Global Team (we have been collaborating virtually for years!) Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment.
Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.
Flywire is an equal opportunity employer.
With over 30 nationalities across 12 different offices and diversity and inclusion at the core of our people agenda we believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Hybrid Remote Work.
No Employment Type.
Full-time