AIOPS TECHNICIAN

Are you a AIOPS technician seeking a new interesting challenge? If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! ✍WHAT WILL YOU DO?We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:Observe platform and merchant performance and detect any issues proactively to mitigate risks in partnership with Engineering teams.Be an expert in communicating with merchant’s real time during an incident and present the most accurate and updated information to keep them informed.Working together with Operations, Product, Engineering, and reliability teams to integrate, grow, and continuously improve our monitoring strategy and increase our reliability.Improve operations by leading/project managing initiatives and, or tools—development of automation for effective monitoring. Investigate alerts and provide feedback to engineering teams to build effective logging and alerts across the platform architecture.Mitigate merchant impact risk by actioning on alerts in partnership with Engineering teams, and contribute to the monitoring playbook by documenting your learnings.Focus on ruthlessly prioritizing, automating, and scaling every aspect of our detection capabilities. WHAT ARE WE LOOKING FOR?At least 4 years in a similar roleFluent EnglishAutomation: automation is fundamental to DevOps, and in the context of observability, it involves automating testing, deployments, and monitoring tasks. Tools such as Ansible, Terraform, Jenkins, and GitLab CI/CD are important.Infrastructure as Code (IaC): the ability to define and manage infrastructure through code, using tools such as Terraform, Ansible, or CloudFormation, enables greater consistency and automation.Containers and Orchestration: knowledge of Docker and Kubernetes for deploying and managing applications in container environments.Development and Scripting: the ability to write scripts in languages such as Python, Ruby, or Go is useful for automation and creating custom tools. WHERE AND WHEN?Workplace: Madrid (Hybrid: 60% remote / 40% In-office)Work Schedule: Rotative shift 16x5 (Morning: 7:00-15:00 / Afternoon: 15:00-23:00) + oncalls WHAT CAN WE OFFER YOU?Permanent contract - We offer indefinite contracts from the first day.Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace‍Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews. Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.Connect globally - Work with people from all over the world. You can feel the multicultural workforce.Benefit from being a TCSer – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!WHO ARE WE?Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally With a presence in 55 countries and more than 600,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2025 according to the Top Employers Institute TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies TCS Spain has been certified as a Top Employer 2025 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to ForbesAmong the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance WELCOME, WE ARE WAITING FOR YOU!