Tourism specialist
Isa*** ***** (XX años)
B2C Operation Manager - Panel support en Nepa AB
Faculdade da Cidade University
Barcelona,
Barcelona
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Experiencia
B2C Operation Manager - Panel support
Nepa AB
jun 2017
-
Actualmente
Online support to Nepa’s projects coordination. Dealing directly with final customers, managing and solving their queries; identifying their needs and preferences. Customer service work based in Stockholm, Sweden but working remote/online from Barcelona, Spain.
Administrator
Futura Skolan Rådan
jun 2013
-
jun 2017
Job consisted in managing the school’s social media accounts to planning events, organize the employee’s agendas and trips. Conducting follow up contacts with small commercial business customers. Stockholm, Sweden.
B2B sales and customer service operations Manager
City Living Apt AB
oct 2011
-
oct 2012
Managing booking logistics, conducting market research on competing firms, capturing new customers and partnerships for the company in Stockholm, Sweden.
B2B sales and customer service agent
CBV – Comptoir Brésilien du Voyage
sep 2006
-
jun 2009
Customizing and managing sales of up to 100,000 euros per deal – 1million euros/year for VIP incoming visitors mostly from the European market. MICE services in general. Rio de Janeiro, Brazil.
B2B sales and Operations agent
North Side – D.M. Viagens e Turismo,
sep 2003
-
sep 2006
Customizing and managing products/trips/events for incoming visitors coming mostly from the European market. Traveled to customer business locations to answer queries and resolve issues. Rio de Janeiro, Brazil.
Formación
Bachelor of Business administration in Hospitality and Tourism
Faculdade da Cidade University
ene 2000
-
sep 2003
Idiomas
English - Fluente
Spanish - Fluent
Portuguese - Fluent
Swedish - Fluent
Italian - Fluent
Otros datos
Swedish driving license B holder.
