Sales/customer service

•Supervise and manage a sale staff of 10; communicate job expectations and provide direction, support, and motivation to sales team to meet daily/Monthly plan.
•Responsible for every aspect of day-to-day supervision of sales, staff stock, visual and resources management.
•Enforce policies and procedures to ensure that sales team achieves the customer services levels set by the company, resulting in a monthly increase by 10% per month.
•Build strong sales service relationship with guests through inspiring and motivating the team into action. Set the tone, pace and consistently role model key sales and service behaviors with every team member creating an optimal guest purchase history

•Prepares Monthly Sales Reports and customer´s activity and updating on sales activities using salesforce.com.
•Build and develop strong and long-term business relationship with clients.
•Order and maintain office supplies and sales gift inventories.
•Develop visual merchandising strategies based upon on season, current promotion and inventory in stock.
•Work with management on inventory and cycle count and on planning weekly moves.
•Dealt with difficult customer complaints by clarifying the complaints, determining the cause of the problem selected and explained the best solution to the problem.

•Maintained staff by recruiting new associates, coaching and training.
•Achieved financial objectives by preparing an annual budget, schedule expenditures, analyzing variances, initiating corrective actions.
•Achieved top sales honors.
•Identifies current and future customer requirement by establishing report with potential and actual customers and other person in position to understand service requirements.
•Provide outstanding customer service, receiving 100% customer service feedback test conducted by secret shopper.

•Assisted an average of 40 customers per day in finding or selecting items and providing recommendation which have generated over 5k in additional revenue.
•Worked with the stock manager in stocking, replenishing, and organizing inventory with accuracy and efficiency, completing task 10% faster than average associates.
•Aided Arabic-French speaking customers in their shopping process.

•Responsible for overseeing the customer service department and ensuring the company delivers the highest level of customer service possible.
•Greeted visitors/ phone calls and answering queries asked by the customer.
•Train agents on how to adequately address over the phone and how to write correspondence

•Greeted visitors/phone calls and provide information or made referrals to other staff members.
•Prepared invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheet, database or presentation software.
•Conducted research, complied data and prepared papers for consideration and presentation by executive’s committees and board of directors.

Master En Direcciòn Y Gestiòn De Asociaciones, ONG, Y Otras Entidades Sin Animo De Lucro.
Master En Cooperaciòn Internacional.

-Business Administration/General Management.

-Bachelor of Science in Marketing&Communication.