It support anaylst

•	Diagnose and fix issues with minimal delay, for hardware, server and network infrastructure. Escalate when necessary.
•	Windows 10 Migrations.
•	Install user’s PC or other device, repair or replace if required.
•	Analyse issues and propose corrective actions.
•	Manage IT equipment inventory.
•	Report activities and follow instructions from Network/ Helpdesk Manager.
•	Assist in basic systems administration (i.e. setting up new users and deleting old accounts)
•	Network infrastructure support, cabling, patching.
•	Maintaining IT facilities within Seminar rooms and lecture theatres.
•	Call logging administration via LANDesk ticketing system.
•	Support in mass PC overhaul in student facilities, upgrading to new systems.
•	MS Outlook administration/ maintenance
•	Basic TCP/IP administration

Certification in Support Apple based devices.

ITIL certificate obtained.

Bsc Honours degree obtained