Ecommerce manager

∙ Responsible for day-to-day trading, sales and operations across all markets as well as execution of 
  all Ecommerce projects
∙ Work with global merchandising and marketing teams to develop, maintain and execute trading     
  calendars across all markets
∙ Work with PR and Creative teams to create and deliver localised content 
∙ Drive customer demand through localised marketing campaigns across all owned and paid 
  channels
∙ Work with Merchandising and Logistics teams to ensure accuracy of stock levels and maximise   
   the effectiveness of product merchandising on site
∙ Ownership of the development roadmap, managing timelines and cross-departmental activities to 
  deliver all Ecommerce projects within proposed budget
∙ Roll out of the global AB testing program, delivering training to and supporting relevant teams
∙ Build and deliver sales, traffic and operations reports, providing insight, analysis and 
  recommendations
∙ Management of the wider Ecommerce team 

∙ Ownership of the site-wide optimisation strategy
∙ Proactively gathering and analysing quantitative and qualitative data to identify key areas of
  customer struggle or opportunities for growth 
∙ Develop test hypotheses by drawing on insights from data and from key team members across the 
  business
∙ Work alongside design and development teams to turn hypothesis into solid tests
∙ Execution and analysis of tests, turning results into actionable recommendations for the wider 
  teams
∙ Communicating results to various stakeholders to support and inform business objectives and 
  priorities
∙ Work closely with Retail and Digital Marketing teams to drive and deliver cross-channel 
  personalisation projects

∙ Support Head of Global Websites on delivery of all Ecommerce projects, including replatform of 
  UK,EU, ROW, US and CA sites
∙ Day-to-day management of external development agency to ensure all Ecommerce projects are 
  delivered on time and within scope
∙ Work with wider IT and Ecommerce teams to identify, design and deliver improved business
  processes
∙ Responsible for testing, sign off and roll out of all new features and processes to wider Ecommerce, 
  Retail and Customer Service teams 
∙ Create and document new processes and workflows and deliver training to cross-functional teams
∙ Continually work to improve customer experience on site by investigating issues and creating  
  recommendations based on analysis of user testing and session recording   
∙ Manage the relationship with external translation agency and ensure translations are delivered in 
  a timely and cost-efficient manner across 4 translated sites 

French & Spanish Language & Literature