Desarrollo web. jee

ANGEL SIGUEROS

Paredes de Nava 24 4ºB
28017 Madrid, Spain
Mobile Number: +34 687 652 948
Email: sigueros.angel@gmail.com
Age: 42
Nationality: Spanish

PERSONAL PROFILE

Trained and highly skilled IT professional with extensive experience is looking for a job opportunity within technical support, customer service or sales industry. Multilingual with excellent customer services capabilities. Highly adept in systems analysis diagnostics and troubleshooting. Exhibits excellent organizational and problem-solving aptitudes. Willing to train and acquire new skills. Able to adapt well to new environments and learn new processes quickly to achieve outstanding results.

SKILLS AND QUALIFICATIONS

•	Excellent customer service skills.
•	Technical support, help desk and troubleshooting.
•	Good communication, planning and organization skills.
•	Strong understanding of confidentiality issues and data protection.
•	Quality assurance and conflict resolution.
•	Analytical and diagnostic skills.
•	Entrepreneurial and a team player.

RELEVANT WORK EXPERIENCE

August 2019 - March 2020.
Customer Support & Cross Selling. Arsys, Madrid.

•	Domains, hostings, web makers, emails, clouds, Seo products, Antivirus…
•	Provide first-line support to customers for infrastructure and product-related requests.
•	Answer calls and emails in line with client SLA’s and team KPI’s.
•	Provide support for order management and product pre-sales.
•	Investigate, resolve and/or escalate issues.
•	Working with internal systems and documenting each call via client ticket system.
•	Creating and updating a support knowledge base.
•	Maintain and support quality and statistical standards at all times.

February 2017 - July 2019.
Technical Support & QA Analyst. DriveSmart, Madrid.

•	Help desk experience. Research and analytical skills.
•	Working with complex distributed systems and technologies.
•	Technical expertise and understanding. System configuration, upgrades and parameters.
•	Troubleshooting, often without procedures and documentation.
•	Email, telephone, chat and remote software. Ability to explain technical concepts to users.
•	Creation of documentation. Diagnosing complex problems.
•	Hands-on testing of the product. Azure Tfs test plans. Investigating and scoping out software bugs.

February 2013 - December 2015.
Customer Experience Specialist & Sales Representative. Bonusralia, Madrid.

•	Providing friendly and efficient customer service over the phone, email and chat.
•	Being the first point of contact to handle customer complaints.
•	Helping customers make orders and managing products pre-sales orders.
•	Taking customer complaints and redirecting calls to other departments.
•	Assisting customers with their memberships. Identifying issues appropriately.
•	Internal sales. Call Center Sales. Managed products pre-sales orders.
•	Handling a high volume of email and phone calls, managing requests from customers and providers.
•	Composing thoughtful and accurate messages. Customizing responses to customer emails.
•	Planned and executed all digital marketing, SEO/SEM, email marketing, social media. Advertising campaigns.
•	Designed, built and maintained social media presence.
•	Measured and reported the performance of digital marketing campaigns and assess against goals (ROI and KPIs).
•	Collaborated with internal teams to create landing pages and optimized the user experience.

July 2001 - January 2013.
Web Developer. Atos, Madrid.

•	Developed designed and testable code by using the best software development practices.
•	Created a website layout/user interface by using standard HTML/CSS practices.
•	Integrated data from various back-end services and databases.
•	Gathered and refined specifications and requirements based on technical needs.
•	Created and maintained software documentation.
•	Maintained and expanded the company’s site.
•	Cooperated with web designers to match visual design intent.
•	Programming languages: Html, Css, JavaScript, Java, Jsp, Servlets, Struts, SQL, Oracle.

ACADEMIC QUALIFICATIONS	

2001, Master in Computer Science, University of Mississippi, Spain.

OTHER TRAINING & CERTIFICATES

•	J2EE and Oracle Development. SchlumbergerSema (2001).
•	Web development and design. Dreamweaver, Fireworks, Flash, Photoshop. Kernel (2000).
•	CMS: Joomla, Wordpress, Prestashop.
•	OS: Linux, Windows.

LANGUAGES

•	Spanish: Native.
•	English: Advanced.