Customer success, account/sales management and marketing/e-commerce

- Responsible for managing and retaining a portfolio of accounts by maximizing the amount of business and revenue. Cross-selling products and new business opportunities
- Operate as the lead point of contact for any and all matters specific to the given portfolio and territory 
- Build and maintain strong, long-lasting customer relationships via personal visits and proactive telephone calls
- Prospect, identify and gain new business within territory as part of the Sales team 
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives 
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders 
- Forecast and track key account metrics 
- Assist with high severity requests or issue escalations as needed

- Establish productive, professional and long-lasting relationships with key accounts 
- Develop and increase revenue & meet goals for Key accounts 
- Proactively identify and clarify customer needs on an ongoing basis.
- Coordinate the involvement of Technical support and Management, in order to meet account performance objectives, deadlines and expectations
- Provide guidance, instruction, direction and leadership to members of the Service Management team for the purpose of achieving a key result or group of aligned results
- Train new and existing clients on company’s Revenue Management tools
- Identify new business and opportunities within the market to up-sell company’s products and services and work hand-in-hand with Sales Managers on creating and maintaining win-win relationships

- Create, develop and maintain training programs and material related to the company’s products, tailored to each customer’s business requirements, identifying knowledge gaps and common usage issues. 
- Provide in-house training to the Customer Support and other departments to ensure that the customers are being appropriately supported
- Provide advice, support and training to ‘at risk’ customers to maintain retention 
- Identify, define and document product enhancements with Product Management team to assist in roll out of new products and services.
- Identify and document specific partner restrictions and establish best practices with Partner Development Manager team

- Develop and maintain revenue growth / goals by maintaining a healthy and high-level relationship with current customers
- Train new and existing clients on company’s Revenue Management tools
- Daily interaction with clients to respond to and follow-up on support enquiries.
- Liaise between the clients and internal technical support teams at mid and upper management levels
- Identify new business and market opportunities to up-sell company’s products and services
- Prospect and qualify new customers & participate in all new business development opportunities

- Establish objectives due to the expansion of the business in Argentina 
- Interview, recruit and train sales managers & staff for our Argentinean office
- Manage development promotions and campaigns in Argentina 
- Supervise, motivate and monitor team performance 
- Identify new business, market opportunities and key partners to build relationships and sponsorships 

- Manage development promotions and campaigns in Spain and South American market 
- Identify new business opportunities and key partners to build relationships and sponsorship opportunities
- Recruit and train sales staff in London as well as in Buenos Aires (Argentina).
- Supervise, motivate and monitor team performance 
- Establish objectives for the expansion of the business in Spain & South America 

- Develop promotions and campaigns for Spanish and South American markets
- Maintain and expand existing supplier relationships to a high standard
- Prospect and qualify new customers, & participate in all new business development opportunities, retention of existing business and obtaining new business

- Develop action plans for the department's objectives, marketing plan.
- Define and elaborate strategic plans for new promotions. 
- Coordinate the process of the new merchandising product (design, production and delivery)
- Planning and follow-up actions directed to clients and below-the-line products.
- Manage product’s budgets and prices
- Monthly and annual result’s analysis and database management.
- Planning and coordinating corporate events, road shows and trade exhibitions