Community manager/specialist

I have fully enjoyed working for this amazing company and I have surely learnt a lot along the journey.
I demonstrated great knowledge of King's products and services.
My main responsibilities:
- Identifying and assessing our VIP players needs via e-mail and our Social Media channels
- Providing accurate, valid and complete information to our gamers by using the right methods/tools
- Mentoring new starters who joined the company
- Creating content for our Forum/Blogs
- Focusing on extra projects to streamline our team's workflow

Main responsabilities:
Providing service to the client via phone, web and e-mail: receiving requests and finding solutions for them.
Troubleshooting and fixing issues remotely within Service Level Agreement (SLA)

REQUIREMENTS:
- Native or very high level of different European Languages
- To be proactive
- To be customer oriented
- To be a good communicator and a fast learner

ACHIEVEMENTS:
- Nominated for High Performers Awards 2013 for the GlaxoSmithKline Account
- Tier 2 Level achieved
- Trainer & Mentor of New Starter
- Call/Tickets quality check & Working on Voice of Customer (VOC) Reviews

Translation from-into:
Italian>English
English>Italian
German>Italian, English,
French>Italian, English
Areas:
Mostly Marketing, Medicine, Culinary, Games, Movies

- Search Engine Marketing
- Affiliation and Permission Marketing
- Rich Media, Geolocation, Mobility, TV
- Social Media Marketing Strategies
- Investigation Methods, CRM & Online Customer Loyalty

This level degree aimed to provide me with an advanced level of linguistic competence and solid knowledge of European cultures and traditions - particularly focused on English and German ones. Practical language studies were supplemented by more theoretical work on literature, history, economy.