Comercial/atención al cliente

Mon*** ***** (XX años)
Relocation Manager en International Storage & Removals, S.L.
Institut d'études françaises de Touraine
Abrera,
Barcelona
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Experiencia
Relocation Manager
International Storage & Removals, S.L.
nov 2017 - Actualmente
Removals and Relocation company
•	Responsible for starting the Relocation department: Creating the corporate image, getting new clients, suppliers, agents...
•	Management, processing and global support for transfers during orientation services, home search, schools, removals, car registration, pet transport, immigration, legal issues, etc.
•	75% of new customer acquisition in sectors such as food, automotive, technology, insurance, pharmaceuticals,
textile, hospitality, etc.
•	Closing of the sales cycle with the new client, and contracting national and international suppliers and agents.

Customer acquisition
ForceManager
nov 2011 - feb 2017
Manufacturer of a mobile CRM for the sales team
•	I contributed to the growth of the company: from 5 people in 2011 to more than 200 in 2017. I increased 90% of potential clients.
Customer acquisition
SER Solutions Group
2010 - 2011
Enterprise content management. German company 
•	75% increase in potential customers. Recruitment of potential customers, taking into account their needs and expectations.
Telemarketing B2B
Pivote Marketing
2006 - 2010
Pivote Marketing, telemarketing B2B 
•	Telemarketing campaigns with Sugar CRM. Being in charge of getting new accounts: cold calling - B2B.
Head of office
Mine-Tech, clear of landmines
2000 - 2001
Mine-Tech, clear of landmines. Zimbabwe company
•	Management and coordination of human teams and dog patrols to eliminate landmines.
Organizer of the 5th Geomatic Week
Cartographic Institute of Catalonia
1999 - 2000
•	Planning, coordination, organization and execution of the biennial event.
Executive secretary
Faurecia, (Bertrand Faure)
1997 - 1999
Automotive French company 
•	Presentation and preparation of weekly and monthly reports for the executive committee meetings. File management, and Finance Director's agenda.
Estate agent
Ultra Villas
1995 - 1997
International Estate Agency
•	Search for properties according to customer requirements. Organizing and coordinating of their trip to visit the properties in Spain, increasing the sales by up to 80%.
Booking Agent
Golden Valley Thistle Hotel
1992 - 1995
5* Hotel, Cheltenham, England
Organizer
Juegos Olímpicos Barcelona 1992
1991 - 1992
Organizer of the accommodation for athletes in the Olympics Games Barcelona 1992
Administrative
Laboratorios Mandri
1988 - 1991
Maintaining files, sending and receiving correspondence, and greeting clients and customers.
Formación
French
Institut d'études françaises de Touraine
•	Institut d'études françaises de Touraine. France
English
Gloucestershire College, Gloscat
•	Gloucestershire College, Gloscat. England
Idiomas
Catalán - Nativo
English - Proficiency
French - Intermediate
Otros datos
ABOUT ME
My name is Mónica Guardia, Relocation Manager at Inter S&R.

What I like the most is to living and working in international surroundings.

Thanks to be a student in France, and an expatriate in England I have friends & colleagues from various nationalities, allowing me to understand people’s real needs.

Spanish, Catalan and native English. Intermediate level in French. I have worked in a multinational, startups and family companies (in SPAIN, FRANCE and ENGLAND).

I am a natural problem solver, determined, methodic, self-motivated, tenacious, persuasive, constant, decisive, self-sufficient therefore, (together with my working experience and the fact that I always been attractive by the African culture, way of living, etc.), I believe makes me a very good candidate for your company.

I am looking forward to your answer.

Best regards,
Mónica Guardia
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