Asistente virtual // asistente personal virtual

- Planning and organizing accommodation, including reservations via email & phone;
- Supervising work at all levels: receptionists, kitchen staff, maids.. etc,  and set clear objectives.
- Promoting and marketing the business. Press visits at hotel and providing information about hotel and the concept for different magazines and websites;
-  Managing budgets and financial plans as well as controlling expenditure;
-  Recruiting, training and monitoring staff;  Planning work schedules;
- Dealing with customer complaints and comments;
- Managing budgets/expenses, analyze and interpret financial information and monitor sales and profits;
- Supervising maintenance, dealing with contractors and suppliers, renovations and furnishings;

- Planning activities and allocating responsibilities to achieve the most efficient operating model;
- Developing and implementing an intuitive and efficient marketing strategy to promote the hotel’s services;
- Collaborating with external parties such as suppliers, travel agencies, events;
- Planning work schedules;
- Meeting and greeting customers;
- Reception duties (check-in check-out).
- Preserving excellent levels of internal and external customer service;
- Identifying customers needs and responding proactively to all of their concerns;
- Providing a two way communication with emphasis in motivation and teamwork;

- Providing excellent customer service;
- Communicating effectively with other members of the staff and maintaining a professional attitude;
- Answering calls and responding to emails;
- Handling customer inquiries both telephonically and by email;
- Researching required information using available resources;