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Establishing and maintaining installations and automated shipping solutions for FedEx customers.
Supporting the customers on usage of the website, FedEx Software, integrated solutions.
Installing printers remotely, setting up installations.
Testing new environments and investigating issues with the current ones on request of other departments.
Network management and database administration
Member of the Stratus application SME (June 2018)

Win over customers. 
Make customers feel valued, welcomed and accepted.
Be patient with demanding customers. 
Relay information in a concise and clear manner. 
Remain calm, courteous and respectful at all times (even when customers are angry and argumentative). 
Quickly understand and interpret customers' needs and wants (even if this means having to read between the lines). 
Quickly research and investigate issues that concern a customer. 
Learn about a company’s product or services quickly. 
Make a customer’s experience as enjoyable as possible 
Understanding the customer's point of view.
Being polite and helpful at all times 
Processing orders, forms, applications and requests for information
Keeping up to date with all the company's products, services and procedure
Knowledge of Microsoft Office and Lotus Notes
Experience of working in a busy, inbound call centre environment. 
Fully aware of the importance of data security and relevant legislation.
Procuring outside technical assistance to help in problem resolution.
Acting as a first line of support to customers.
Troubleshooting software problems,such as: 
• Lotus Notes configuration and troubleshooting.
• Windows Remote Assistance.
• Citrix troubleshooting.
• SecurID RSA support.
• Windows & OSX Operating systems.
• Java (JRE) Installation and troubleshooting.
• Blackberry support.
• Apple products support (Macbook, iPad, iPhone).
Installing and configuring drivers.
Installing software and application to user standards.
Dealing with the SLA stablished.
Working on DSAT and preparing the reports.
Working on the Spanish team's queue in order to try to solve the incidents/tickets as soon as possible.
Supervising colleague's tickets and amending them if necessary or if they happen not to be properly fill out.

Win over customers. 
Make customers feel valued, welcomed and accepted.
Be patient with demanding customers. 
Relay information in a concise and clear manner. 
Remain calm, courteous and respectful at all times (even when customers are angry and argumentative). 
Quickly understand and interpret customers' needs and wants (even if this means having to read between the lines). 
Quickly research and investigate issues that concern a customer. 
Learn about a company’s product or services quickly. 
Make a customer’s experience as enjoyable as possible 
Understanding the customer's point of view.
Being polite and helpful at all times 
Processing orders, forms, applications and requests for information
Keeping up to date with all the company's products, services and procedure
Knowledge of Microsoft Office and Lotus Notes
Experience of working in a busy, inbound call centre environment. 
Fully aware of the importance of data security and relevant legislation.
Procuring outside technical assistance to help in problem resolution.
Acting as a first line of support to customers.
Troubleshooting software problems,such as: 
• Lotus Notes configuration and troubleshooting.
• Windows Remote Assistance.
• Citrix troubleshooting.
• SecurID RSA support.
• Windows & OSX Operating systems.
• Java (JRE) Installation and troubleshooting.
• Blackberry support.
• Apple products support (Macbook, iPad, iPhone).
Installing and configuring drivers.
Installing software and application to user standards.
Dealing with the SLA stablished.
Working on DSAT and preparing the reports.
Working on the Spanish team's queue in order to try to solve the incidents/tickets as soon as possible.
Supervising colleague's tickets and amending them if necessary or if they happen not to be properly fill out.

Typing, formatting, amending contracts, letters and other legal documents
Following up pending court cases & keeping a track of the latest court decisions
Reviewing and analysing large volumes of documentary evidence
Investigating facts and law & calling upon witnesses to testify at hearing
Answering and transferring calls, taking messages and managing emails
In charge of Co-ordinating access to meeting & conference rooms
Greeting visitors who come to the offices and introducing them to their solicitor
Going to court or Police cells with solicitors
Filing and administrative responsibilities
Dealing with correspondence
Coordinating and arranging meetings and diary schedules
Photocopying and scanning documents as required

Dealing with correspondence
Preparing court documents
Developing and implementing admin policies and procedures to improve efficiency
Typing, formatting, amending contracts, letters and other legal documents
Reviewing and analysing large volumes of documentary evidence
Filing and administrative responsibilities
Photocopying, scanning documents and faxing as required
Following up pending court cases & keeping a track of the latest court decisions

Providing a warm welcome for customers
Receive food & drink orders & serve customer requests to the standards required
Serving dishes to customers at tables
Ensure timely delivery of all food & beverage items to customers
Understand menu content and keeping up to date with any menu changes
Answer guest queries in a polite and helpful manner
Clearing cutlery and dishes away from tables
Passing food orders through to the kitchen staff promptly
Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery
Check on customers asking if they are enjoying their meals and service
Ensuring the food service area is left clean and tidy once all the guests have left
Relaying, preparing and setting tables for the next guests
Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc.
Silver service

Giurisprudenza - last year

Dealing with correspondence
Preparing court documents
Developing and implementing admin policies and procedures to improve efficiency
Typing, formatting, amending contracts, letters and other legal documents
Reviewing and analysing large volumes of documentary evidence
Filing and administrative responsibilities
Photocopying, scanning documents and faxing as required
Following up pending court cases & keeping a track of the latest court decisions

Graduate in Law