TECHNICAL SERVICE OWNER
Descripción de la oferta de empleo
Acting as Subject Metter Expert in Project/Domain Collaboration & Front-Ending with Business Teams Daily Incident Management and production issues prioritization and resolution, problem management with root cause identification, performance analysis, service availability (ITIL processes); Act as an escalation point for L2 Support and Customer/other departments to expedite problem resolution; Work closely with Development, QA, Release Management, and other departments in order to resolve high complexity issues Produce and maintain documentation (knowledge documents, root cause analysis, incident reports, various other reports); Monitor the status of the service/applications and ensure early detection of production malfunctioning using monitoring tools; Ensure proper assistance during production instability (organize and guide war rooms, drive investigations, engagement of other needed structures, escalations); Active participation in P0 and P1 Incidents and Lessons Learnt; Proactively propose solutions to improve the service KPIs; Understand the complex technological multilayer architecture landscape and support to identify weak points.
What you bring? Degree in Information Technology or equivalent.
Must have well-developed troubleshooting skills and preferably a support background.
Ability to assess details, documentation, logs, test/replicate the issue and work with incomplete or ambiguous data to fix issues.
Familiarity with IT applications, understanding performance problems, diagnosis, and resolution of issues; Knowledge of Oracle Database, PL/SQL, Weblogic, operating systems.
Understanding of PHP, Java, Apache Tomcat, ETL.
ITIL Foundation Experience in working and providing support in 24x7 environments.
Good verbal and written English skills.
#Li-Hybrid Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 16/04/2024
- 15/07/2024
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