TECHNICAL CUSTOMER SERVICE REPRESENTATIVE

As part of our EMEA development plans, we are looking for an Experienced Technical Customer Service Representative mainly focusing on the French speaking market to join our motivated regional team in Madrid (ES).In this varied and challenging role, you will be responsible for the first customer contacts, so you have a passion for delivering exceptional customer service as a tool to sustain our growth. You provide our clients with excellent support and full solution. Thanks to your commercial attitude and technical knowledge, you will enhance sales over the phone. You manage and follow up the end-to-end process, from product selection, quoting, sales order entry up to the delivery of materials.You will build strong relationships with our European key stakeholders (sales, technical, supply chain and credit management).Your commercial skills and proven records of accomplishment as customer service are keys to make you becoming the first Viking point of contact with our customers, while building the day-to-day relationship with them. The role could develop further into customer management of a selected portfolio. Even if this role remains office based, it may involve occasional customer visits.Main responsibilities: Understand and convert customer requirements into product code or Bill of Material (product understanding is required for this activity)Prepare and follow up quotes based on pricing guidelines from the commercial team, with the authority (within company rules) to close sales and maximize quote conversionCooperate closely with the credit department to ensure reliable order fulfilmentProcess and follow up incoming orderMaximize sales by proactively providing customers with product and service information to influence decision makingProvide customers with price, lead-time, product information, technical documents, etc.Liaise with the replenishment team and occasionally with suppliers in case of drop shipmentsCoordinate shipment to customers – liaise with the warehouse/ carrier if necessaryCheck daily reports and act accordinglyAdditional tasks upon request from the Local Operations Manager or Customer Service Manager EMEAQualifications and experience:This position requires experience of 5+ years in a commercial or customer service environmentYou have a technical background or experienceYou have excellent administrative skills and some technical knowledge (construction or plumbing industry experience is an advantage); some knowledge about international trade (import/export) would be an advantageYou feel at ease with phone communication (quote follow up, direct approach with prospects)You have an excellent command of French and English, any additional European language as Spanish and Romanian is an assetYou have a good knowledge and experience with IT tools (Office suite and modern ERP’s); SAP experience is an advantageYou have strong verbal and written communication skills and you are a good team playerYou are an easy learner, a dynamic and agile multi-tasker and enjoy the challenges of a busy office environment Our offer: Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.Package: we offer a competitive compensation package that recognizes your expertise and dedication. Plus, enjoy the added perk of exciting work travel opportunities that broaden your horizons and enrich your professional journeyGreat place to work: we are not just a big company; we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment. Apply now and become part of our extraordinary journey!Learn how we collect, use and share your personal data in our General Data Protection Regulation policy