CUSTOMER SERVICE DESK

Our companyArchroma is a global diversified leader in specialty chemicals with operations in 42 countries, including 35 sites, all certified to ISO management system standards. With the industry’s broadest product portfolio, we serve many of the worlds top companies in textiles, packaging and paper, paints and coatings. Headquarter in Pratteln, Switzerland, our team of 5,000 passionate professionals offers industry-leading expertise in manufacturing, technical support and innovation around the globe.Archroma is paving the way to a more sustainable future and is recognized as an industry leader in the development and delivery of sustainable solutions by our customer base. We are known for our advancements in processing technologies and for the introduction of innovative tools that further support partners to save resources while improving productivity and efficiency. Archroma operates as two distinct divisions, our Textile Effects division serving the textile industry with innovative and differentiated products and the Paper, Packaging & Coatings (PP&C) division which offers unique, sustainable chemistry to the paper, packaging, construction and paints & coatings industries. The Archroma PP&C division is the only pureplay global paper, packaging and coating chemicals producer focused specifically on the needs of these markets with products spanning from process and aesthetic chemicals to functional chemicals. We are committed to enabling our customers to achieve their business and environmental targets and this is at the heart of everything we do. Archroma is owned by SK Capital, a New York-based private investment firm with a disciplined focus on the specialty materials, chemicals and healthcare sectors. SK Capital’s 26 portfolio companies generate revenues of approximately $16.0 billion annually.Our peopleOur people have a rich tradition of working alongside our customers as long-term partners and trusted advisors, developing tailored solutions that help customers deliver business success. The diversity of our workforce combined with a commitment to a performance-driven and collaborative culture means our people display a passion and commitment to excellence and innovation that is unmatched. Our people create specialized product solutions that deliver unique economic and environmental benefits to our customers which forms the basis of our long-standing customer relationships. Our people are proud to be part of the journey of leading our industry towards a more sustainable future for our customers and markets...it’s in our nature! JOB DESCRIPTION:Allocated to our PP&C-organization we are looking for a highly motivated and proactive team member in the function of Customer Service Desk – Cluster EuropeAs part of the Business Management Europe the CSD acts as contact person to customers and provide them with efficient and consistent customer service. Key activity is the order management. The CSD provides information on all customer inquiries along with the order management process. This is a permanent and full-time position to be based in SPAIN.Key responsibilities:Order processing – creation, availability checks, confirmation and active delivery status to customerOrder processing – escalate unconfirmed items, check alternative solutions with other Departments (Planning, Order fulfillment)Ensure data quality from order entry to invoice output – order completion, pricing accuracy, F2 creationManage special order types – Sampling, FOC, Bulk shipments, Consignment, Returns, Credit Notes, QNSManage all SD documents – provide order confirmation, delivery notes, certificates, e.g. COAEnsure business rule adherence – order lead times, MOV, Service segmentation, Customer Master DataPartecipate proactively in Supply Chain activities and Projects (Slobs, Near Misses Analysis, Shortages, Forecast accuracy)Close work with Sales team (attend Sales meetings monthly, SAP support, update on issues and solutionsSupports audit requirements and activitiesProfile:Min 3 years of experience in the customer service Good SAP knowledge (understanding of SD processing and SAP related tools) English language is a must, Spanish & French are required for backup reasons Strong communication skillsCustomer oriented attitude Structural workingBeing flexible, open and proactiveTeam worker that effectively collaborates with internal & external parties Coming from a chemical industry is a plus Your application:If your background and personal experience fits with this profile, please send your completed application via Linkedin.