TECHNICAL SUPPORT ENGINEER - MALTA
Descripción de la oferta de empleo
Job description: TECHNICAL SUPPORT ENGINEER
As Technical Support Engineer, you’ll act as the Single Point of Contact (SPOC) during incidents affecting our client’s services, communicating both with internal and external stakeholders.
- Offer 2nd line support and escalate and resolve cases promptly
- Be an important part in the development life cycle
- Support via our service management tool, telephone, email or any other internal communication tool
- Troubleshoot, resolve issues and solve service requests
- Properly escalate unresolved issues to appropriate internal teams
- Prioritise and manage several open issues simultaneously
- Produce custom made reports
- Document all ongoing activity
- Perform system monitoring and act when necessary
- Generate technical reports focusing on customer complaints and resolutions
- Proactively work on improving the procedures to enhance our service delivery processes
- Provide required notifications and updates on all incidents within established service levels
- Ensure that Incident Management KPIs are recorded and their targets are met
- Coordinate and act as SPOC with support leaders and technical experts to ensure swift resolution of incidents in accordance with the Incident Management Process
- Assist in other tasks as directed by the Team Leader
- Form part of a specialist’s team, available 24/7 (including being available on “stand by”)
Requisitos del puesto
- You have experience in Technical support
- Knowledgeable in MySQL
- Hands-on experience with Linux environments
- You’re analytical and a problem solver with good decision-making skills
- You’re good at multitasking and prioritising, especially in high-stress situations
- Fluent in English both verbal and written
Detalles de la oferta
- Sin especificar - Sin especificar - ES
- indefinido, jornada completa
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