TECHNICAL SUPPORT ADVISOR - ITALIAN MARKET (M/F) DE

Descripción de la oferta de empleo

Responsibilities Maintain client relationships through product support over the phone. Respond to incoming calls and email from enterprise clients Manage effectively all incoming incidents in a customer service environment Gather information from customers, troubleshoot technical and account issues Excellent listening and communication skills, both written and verbal (Sales experience is a plus) The agent is a business consultant capable of understanding customer's business challenges and tailor a solution adapted to their need Confident at overcoming product objections We offer Full time shift: 39 hrs/week Schedule: Monday-Friday from to Real possibility to grow within the company Opportunity to join our international team The work is located in Barcelona Center Requirements Italian native speaker with fluent English Team player Willingness to learn and apply new technologies Analytical skills with demonstrated problem solving ability desired Ability to operate in high pressure situations Good technical skills and knowledge preferable Excellent communication skills Ability to overcome objections and promote product usage and adoption De-escalation skills and the ability to focus on prompt issue resolution  Comfortable approach when speaking to IT techs, end-users, decision-makers, CEOs, etc Proactive follow up discipline The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
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Detalles de la oferta

Empresa
  • Sin especificar
Fecha de publicación
  • 13/06/2019
Fecha de expiración
  • 11/09/2019