TEAM MANAGER WITH NATIVE LEVEL OF DUTCH
Descripción de la oferta de empleo
Do you speak Dutch? Do you have relevant experience in customer service and leading a team? Then this is your chance to work in a multinational organisation with a positive working environment!
The successful candidate for this position will need excellent leadership, management and communication skills, service orientation, and a good understanding of Customer service processes, operations systems and procedures.
During your day to day as a Customer Service Supervisor:
- You will assist and work closely with the Regional manager to monitor, maintain processes and procedures with a continuous improvement mindset
- You will select, hire and on/off-boarding of customer service professionals, overseeing and supervising a CSR team of 10-15 people
- You will manage the day-to-day operations of the customer service team, providing supervision and technical assistance to achieve departmental and organisational goals
- You will be in charge of KPI’s for departmental performance – measure and improve
- You will plan, organize, and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business/office
- You will build staffing schedules to ensure appropriate coverage of incoming order activities
- You will perform annual reviews, appraisals and performance management reviews for the customer service staff
- You ensure a safe working environment, the highest level of productivity according to all the controls and compliance regulation of the company
Requisitos del puesto
You are the person we are looking for if:
- You have a Bachelor’s degree - with administrative and/or commercial orientation preferably
- You have a Native level of Dutch and advanced level of English
- You have at least 5 years’ experience in a customer related function
- You have excellent knowledge of MS Office, Oracle R12, FX, CRM, WorkDay, eCommerce system knowledge
Otros datos del puesto
-A permanent full-time job of 40 hours per week.
-WFH policy to be applied; after 3 months of trial period
-Schedule: 8 – 17h (1h flexibility), from Monday to Thursday. Short shift on Friday, from 8 to 15h
-A competitive salary; in line with your experience and skills
-Training and internal growth opportunities
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