TEAM LEADER CUSTOMER SERVICE FRANCE

Descripción de la oferta de empleo

Provides daily direction and communication to the teams so that customer service calls are answered in a timely, efficient and knowledgeable manner.Provides daily management and communication to the team manager and the team in LisbonProvides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.Provides statistical and performance feedback and coaching on a regular basis to each team member.Writes and administers performance reviews for skill improvement.Is available for employees who experience work and/or personal problems providing appropriate coaching, counselling, direction and resolution.Ensures employees have appropriate training and other resources to perform their jobs.Responds to and resolves employee relations issues expressed by team members.

Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

Assists the manager with daily operation of the call centre to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.

Collaboration with the International service team in process set up and new client contacts.

Works as a member/leader of special or ongoing projects that are important to area/process improvement.

Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively

Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.

Uses appropriate judgment in upward communication regarding department or employee concerns.





Importante empresa sector Seguros selecciona un perfil de Team Leader Nivel muy alto de Francés, Inglés y Español y valorable holandés Languages: French, English and Spanish, desireable Dutch

First line supervisory skills to manage a team.

Organised with a flexible approach.

Able to produce statistics and reports for the Department Manager as required.

To have the skills required to carry out a Team Leader role within their designated area.

Excellent understanding of our business targets.

Excellent understanding and use of company computerised systems, including but not limited to GENIO, IRIS, CRM.

Competent in the use of Microsoft packages in particular the use of spreadsheets and Outlook for email.

Experience of leading a team in a target driven environment.



Importante empresa sector seguros - Salario: 27.000€ + Tickets comida + Seguro

- Indefinido Importante empresa sector Seguros selecciona un perfil de Team Leader para el departamento de Benelux con alto nivel de Francés, Inglés y Español, valorable holandés
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Detalles de la oferta

Empresa
  • Sin especificar
Salario
  • 27000€
Fecha de publicación
  • 18/12/2018
Fecha de expiración
  • 24/06/2019