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Abrera - Barcelona

Descripción de la oferta de empleo

Our client powers the world's largest cloud platform to registrar internet domains and provides web hosting solutions for millions of customers worldwide. Our objective is to build a “best in the class” sales team to assist business owners through-out Europe.


  • You will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services.
  • You will anticipate how decisions are made, persistently explore and uncover the business needs of your clients.
  • Serve as a trusted consultant with customers to get the most out of a wide range of domain registrar and web hosting products on the use of a delicate range of products and services.
  • Reach assigned sales target
  • Consistently deliver against assigned sales quota, while prioritizing and delivering outstanding customer experience.
  • Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features.
  • Master knowledge on one or several core products.
  • Coach colleagues on areas of expertise and take escalation call from those subjects.

Requisitos del puesto


  • 1-2 years of online sales & customer care experience with a proven record of achieving sales goals in a structured environment.
  • Native level of Spanish and advanced level of Engish
  • Target and Sales - Oriented, used to KPI'S
  • Verbal skills – Articulate, clear and friendly tone in a neutral accent without dead air
  • Comprehension – Ability to clearly understand and respond appropriately to the problem statements
  • Ability to maintain and manage active engagement during communications
  • Capable of managing communication flow and direction
  • Knowledge on internet connectivity and troubleshooting
  • Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla
  • Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)
  • Excellent research skills with proficiency in the usage of ‘search’ function
  • Adaptability to change in schedule and skill set as prescribed by Service Delivery
  • Team player that is willing to make adaptations for the benefit of customers and the program's engagement activities
  • Goal orientated with a focus on learning and continuous improvement
  • Fluent in discovering customer pain points and needs
  • Capable of effectively handling customer objections and driving value add in solutions offered
  • Capable of effectively utilizing product benefits to drive customer desire to buy
  • Capable of effectively utilizing the full portfolio scope during up-sell and cross-sell opportunities to drive total order value
  • Effective time management and strong focus on schedule adherence and/or attendance

Otros datos del puesto


  • A permanent presence of coaching figures & leaders who will facilitate your personal and professional development
  • Bi-weekly, monthly or quarterly contests
  • Employment with the world's largest CX services
  • Excellent & Modern work environment, social arrangements and personal development
  • Monthly salary with performance-based bonus
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
  • Long Term Contract


  • Full-time position, from Monday to Friday, 39 hours per week (from 08.00 to 20.30)
  • 6 weeks of initial training
  • Amazing working environment (team building activities, healthy team dynamics, Friday drinks) -> They have an “Engagement department” fully focused on preparing activities and events for the teams.
  • Low turn over project
  • Health insurance: Teleperformance and Mapfre have an agreement where the employees have a discount in their health insurance;
  • Growing project
  • Career development opportunities (both internally and across projects)

Inscribirse a la oferta

Detalles de la oferta

  • Sin especificar - Sin especificar
Tipo de Contrato
  • Indefinido, jornada completa
  • Sin especificar
Fecha de publicación
  • 25/09/2020
Fecha de expiración
  • 12/06/2021
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