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SERVICE DESK ENGINEERS NEEDED

Málaga - Málaga

Descripción de la oferta de empleo

Contrac IT Services is a division of Contrac, a UK based IT company that has been established for over 40 years.
Our head office is Beverley in East Yorkshire, with further offices in Lincoln, Barnsley and County Durham.
We are currently seeking 1st / 2nd line Analysts to operate from our office in Torremolinos.
The role will be office based with most calls being taken via phone and email, using remote support tools to provide First Contact Fixes and escalating higher level tickets to the UK and Spain based Support teams.
The work is 12 hour shift based on a 4 days on 4 days off rota.
Day shift.
6.
AM to 6.
PM Night shift.
6.
PM to 6.
AM Ideally the candidate will be based within commuting distance to the center of Málaga/Torremolinos with the potential of needing to travel to other customers local to that location.
You should be comfortable and efficient when working with a team, with a focus on ticket quality and good communication.
Requirements.
Ability to communicate clearly and professionally Good English speaking and writing ability Minimum of 2 years’ experience within IT (can be from any sector) Extensive experience in troubleshooting faults within and Windows desktop environment Working knowledge of Active Directory Working knowledge of o365 administration and support for businesses Experience working with PCs, servers and network Experience creating documentation to be presented to customers Adherence of customer support SLAs An understanding of TCP\IP Experience working with a ticket system or service desk Desirable.
Microsoft, VMWare, Veeam and Cisco accreditation Experience of working with Cloud based systems i.
.
Microsoft Azure, O365 and AWS At least 2 years experience in working within a service desk based environment Package.
Salary - competitive dependent upon experience Job Types.
Full-time, Permanent Experience.
IT.
1 year (Required) Job Types.
Full-time, Permanent Salary.
€ per month Work Remotely.
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Detalles de la oferta

Empresa
  • Contrac Europe
Localidad
Dirección
  • Sin especificar - Sin especificar
Salario
  • Sin especificar
Fecha de publicación
  • 26/10/2020
Fecha de expiración
  • 24/01/2021
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