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SENIOR TECHNICAL ACCOUNT MANAGER

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Job summary Red Hat's Global Customer Success (GCS) team is looking for an experienced, enterprise-level engineer to join us remotely as a Senior Technical Account Manager in Spain.
In this role, you will work with a small set of key customers to provide practical technical and architectural guidance for the Red Hat infrastructure portfolio.
At Red Hat, customer support includes far more than just break-fix solutions.
You'll help our customers get industry-leading resources that will enable their technical environments to run efficiently so that they can focus on growing their businesses.
You'll offer a premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers.
You'll forge relationships with your customers, developing a deep technical understanding of their Red Hat implementations, share technical best practices, and serve as a point of contact for any major incidents, managing customer expectations and communications to resolution of such incidents.
As a Senior Technical Account Manager, you will tailor support for each customer environment, facilitate collaboration with their other vendors, and advocate on their behalf.
At the same time, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues.
You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships.
You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use your time efficiently.
Primary job responsibilities Support enterprise customers implementing automated and containerized cloud application platform solutions Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms Perform technical reviews and share knowledge to proactively identify and prevent issues Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat Collaborate with the engineering, R&D, product management, and technical support teams Create documentation regarding customer issues and technical details on how to resolve them Manage and grow customer relationships by delivering attentive, relationship-based support Travel occasionally to visit regional customers, following Red Hat\us COVID-19 guidelines Required skills 5+ years of experience working in a support, development, engineering, IT, or quality assurance (QA) organization Expertise in enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Red Hat Ansible Automation Platform) Competent comprehension of enterprise architecture and strategic business drivers Direct experience with a variety of hardware vendors Ability to manage multiple issues and projects with shifting priorities and timelines Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely Ability to travel for customer visits and events within the region Advanced communication skills in English The following are considered a plus.
Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering Understanding of the telecommunications network landscape, including high-level knowledge of common network functions like vEPC, IMS, etc., and the advantages of the network functions virtualization (NFV) infrastructure Experience working in DevOps environments Software engineering background; experience with RPM-based Linux and Java technologies Experience deploying applications in cloud environments Experience developing containerized applications Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts Familiarity with source code management tools like Git or Apache Subversion (SVN) Prior experience serving in a technical leadership or mentorship role Experience with system management and cloud or server virtualizationBachelor's degree in a technology-related discipline, preferably computer science or engineering Red Hat Certified Engineer (RHCE) certification Experience with training and presentation delivery   #LI-REMOTE     About Red Hat Red Hat is the world\us leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies.
Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments.
Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500.
As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer.
We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies.
We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Ver oferta completa
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Detalles de la oferta

Empresa
  • Global
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Tipo de Contrato
  • Sin especificar
Salario
  • Sin especificar
Fecha de publicación
  • 24/09/2021
Fecha de expiración
  • 23/12/2021
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