TRABAJO SENIOR CUSTOMER EXPERIENCE MANAGER

• experience developing operational process and technologies to drive customer experience improvement... as senior customer experience manager, you will be responsible...

customer experiencea customer experience manager can significantly enhance a company's relationship with its customers... they focus on understanding customer needs...

Typically reports to senior project/programme manager... gain senior management buy in across stakeholder communities impacted by the projects...

Your place in the team    as the senior customer experience expert, you will be the driving force behind the development and execution of vodafone customer experience...

Embedding this customer experience framework into the product lifecycle... key deliverables craft and execute vodafone customer experience strategy: in-depth analysis...

experience on industry-established rigor operational excellence (e... what you'll do the customer experience manager is a customer-facing position focused on operational...

• experience/knowledge of customer experience improvement tools: voice of customer (voc) programs and analysis methodologies (customer journeys, customer personas...

Prior b2b strategic customer success management experience is essential, with saas experience highly desirable... qualifications you will be an experienced customer...