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PROGRAM MANAGER – AMAZON BUSINESS

Madrid - Madrid

Descripción de la oferta de empleo

Program Manager – Amazon Business
"A dreamy business offering has at least four characteristics.
Customers love it, it can grow to very large size, it has strong returns on capital, and it's durable in time -- with the potential to endure for decades.
When you find one of these, don't just swipe right, get married." – Jeff Bezos, Letter to Shareholders


Who are we?
Amazon Business (https://business.
mazon.
om) launched in to meet the business purchasing needs of commercial, government, education and non-profit customers of all sizes worldwide.
Today, Amazon Business is loved by diverse customers in 9 countries worldwide (and growing), ranging from the largest companies in the world such as General Electric to sole proprietors, using experiences designed for desktop, mobile, to smart shelves.
Business buy more than $1 trillion of products each year, ranging from staples to DNA sequencers, in the US alone.
By , Amazon Business had already reached $10 billion in sales and remains one of Amazon’s fastest growing segments.
And we’re just getting started.

What is the team?
The Customer Acquisition product team in Amazon Business is responsible for identifying, prompting, registering, verifying and activating the world’s business customers using scalable technology solutions.
We use a combination of heuristic and machine learning techniques to identify prospective business customers on Amazon.
om consumer retail site and contextual messaging to encourage them to sign up for an Amazon Business account.
We are expanding this to enable third parties to act as an acquisition channel.
The team uses third party sources to automate verification of a customer as a bona fide business.
We develop incentives to reduce the time for the customer to discover value in Amazon Business (e.
., making first purchase).
The work by this team has enabled us to onboard millions of customers generating billions in spend on Amazon Business.


What is the role?
We are looking for a PgM to help us supporting processes and campaigns to accelerate acquisition of new customers’ ww while ensuring we have the correct mechanism in place to minimize the risk of acquiring bad actors for Amazon Business.

Specific responsibilities include:
· Operationalize and support sales and marketing campaigns to drive AB adoption.
· Oversee processes and tools to monitor fraud, abuse, or gaming patterns with Amazon Business accounts.
· Dive deep into the data to get insights to uncover potential bad actors and build processes to remove them from Amazon Business.
· Support corrective actions and escalations.
· Identify process inefficiencies and propose scalable solutions globally.
Basic Qualifications
· 2+ years’ experience in project or program management, or related roles
· Experience with SQL and ETL jobs, ability to generate insights from data
· Ability to work independently and juggle multiple tasks and prioritize customer facing initiatives
· Strong verbal and written communications in keeping stakeholders informed
· Keen attention to detail with ability to crisply define policies, insisting on a high-bar to maintain a consistent experience for customers


Preferred Qualifications
· Bachelor’s degree in Engineering, Management, or related experience is desired


This position is based in Madrid Spain.
Amazon is an Equal Opportunity-Affirmative Action Employer –
Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation
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Detalles de la oferta

Empresa
  • Sin especificar
Localidad
Dirección
  • Sin especificar - Sin especificar
Salario
  • Sin especificar
Fecha de publicación
  • 15/10/2020
Fecha de expiración
  • 13/01/2021
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