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OPERATIONS MANAGER

Madrid - Madrid

Descripción de la oferta de empleo

UALA Beauty is the first startup that collects the best hair salons, beauty centers and aesthetics present throughout Spain and Portugal. We offer an 'end to end' digitization service, that is, it is able to meet 360 degrees both the needs of our direct customer (the salons) and those of the end customer (the consumer). We are part of the group of Immobiliare.it. Today we are in 5 European countries.

¡We have the opportunity for you!
¡We’re seeking an experienced, Operations Manager to join our team!

Oversees departmental or company operations, ensuring all projects are completed on-time and on-budget.

Communicates with clients, third-part y resources, and upper management teams for most effective project completion.

Responsabilities

  • Take responsibility and initiative in smooth running of all business operations
  • Create a department strategic plan which complies with and enhances the company-wide strategic plan and business plan also in coordination with senior management
  • Provide effective team and Project management duties, including overseeing project completion timelines, monitoring project costs, and ensuring client needs are met
  • Continuously reshapes department best practices to provide highest client satisfaction
  • Liaise with other departments, including Finance and Sales, to ensure operations budgets and company goals are met
  • Maintain strong relationships with any third-parties (vendors, suppliers) - the department works with regularly to ensure smooth procurement and delivery of products and services
  • Drive operations and customer care goals
  • Managing customer service and ensuring customer retention
  • Provide outstanding leadership to team members, including opportunities for coaching and development, to maximise work output and work quality
  • Identify patterns and problem areas, and implement effective solutions to increase efficiency
  • Report regularly to Managing Director with completed on-budget and on-time projects and project outcomes
  • Maintain strong relationships with clients to drive after-sales and network with new potential clients

Skills and Qualifications

  • The ideal candidate holds a degree in Management, Law or Finance, or MBA graduate.
  • Previous experience in leading large, diverse teams,
  • Management experience, good communication are fundamental to the role. We work in a fast-paced environment with multiple open projects
  • English C1 level or Portuguese
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Detalles de la oferta

Empresa
Localidad
Dirección
  • 28020 Sin especificar
Tipo de Contrato
  • indefinido, jornada completa
Salario
  • Sin especificar
Fecha de publicación
  • 15/10/2020
Fecha de expiración
  • 13/01/2021
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