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MULTILINGUAL SALES & CUSTOMER SERVICE TEAM LEADER (SPANISH)

Descripción de la oferta de empleo

Company Description Do you want to influence the future of service and shape customer experience for some of the world’s leading brands?  Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe.
Welcome to Bosch.
For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over associates across 25 locations.
Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
To achieve the ambitious objectives of our growing site in Liverpool we are looking for experienced Multi-Lingual Sales & Customer Service Team Leader to join one of our exciting new Sales & Customer Service campaigns.
Job Description Through strong leadership, manage a multilingual team of Sales & Customer Service Associates to provide a first class customer contact to ensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving  queries Right First Time in a prompt, friendly and professional manner Coaching, developing and motivating the team to maximise performance and meet revenue targets Build and promote a positive work culture, which promotes the delivery of excellence Providing a value add service that enhances the customer experience and builds our brand and service reputation Channelling communication to ensure key stakeholders are kept abreast of the campaign performance and challenges Identifying, highlighting and escalating any service related issues, incidents or trends Delivering and maintaining both individual and team targets Qualifications Significant management experience working in a fast paced, high performance culture, ideally within a customer contact centre environment Previous experience of working within sales/revenue generation targeted campaigns Strong leadership experience with evidence of driving team performance through coaching and development techniques and situational leadership Strong understanding of people issues and the skills and experience to manage others A passion for sales and customer service Excellent planning and organisational skills, with a quality focus and attention to detail The ability to make decisions and influence change through others Commercial acumen Resilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targets Proactive, confident and self-motivated Excellent verbal and written communication skills in Spanish and English Good social and interpersonal skills Good listening and problem solving skills Quality focused with attention to detail A team player IT Savvy with good MS Office and keyboard skills Flexibility in hours of work/shift patterns – requirement for limited On Call Working over weekends on a rota basis Additional Information 40 hours per week, Monday to Friday and weekends , limited on call working on a rota basis.
Must be available to start Wednesday 28th October .
Your future job location offers you.
flexible work time options, benefits and services, childcare offers, employee discounts, room for creativity and centrally city based location.
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Detalles de la oferta

Empresa
  • Bosch Group
Localidad
  • Sin especificar - Sin especificar - ES
Dirección
  • Sin especificar - Sin especificar
Salario
  • Sin especificar
Fecha de publicación
  • 13/10/2020
Fecha de expiración
  • 11/01/2021
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