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IT SUPPORT TECHNICIAN (INTERNATIONAL EDUCATION COMPANY)

Barcelona - Barcelona

Descripción de la oferta de empleo

We are looking for a motivated, experienced IT Support Technician, who is passionate about self-learning as well as assisting others in the workplace, looking to take the next step in their career in a dynamic, international business.
Based in the offices of our subsidiary business ESL in Barcelona, your role will be to resolve IT issues of varying complexities, across a range of IT systems for internal staff and you’ll provide onsite, field and remote support (using TeamViewer) to all functions and areas of the business.
You’ll be working collaboratively within a team of 7+ as well as project teams to implement new systems and install hardware.
Your role will involve acting initially as 1st line triage, attending to 2nd line issues (escalating where necessary), playing a part in the delivery of IT Projects as well as fitting and installing machines on-site.
You will need to take ownership and full responsibility for logging and handling your work, as well as monitoring the business systems and resolving issues.
You’ll be available to work rotating 7.
-hour shifts between the operating hours of , Monday – Friday and be available to attend remote sites as required.
Your main duties.
Provide 1st and 2nd line support for incidents and service requests via ITSM (ServiceNow), phone, face to face and email Take ownership and ensure all incidents/service requests are resolved/closed within agreed SLA’s Record, track, and document the lifecycle of an incident or request, including all troubleshooting steps, actions taken, through to final resolution within the ITSM tool Active Directory users and groups administration Manage end user accounts, permissions, access rights and business system content in line with compliance Install, update and support our business systems and 3rd party applications Manage knowledge base and publish support documentation Work effectively and productively with the Service Desk Manager, System Administrators, Business Systems Developers, Vendors and escalate when required Support and maintain Office 365 Setup and configure new hardware for the business Identify trending issues and possible problems when performing preventative maintenance Ensure technology policies, procedures and best practices are implemented and adhered to including GDPR (General Data Protection Regulation) and SOX (Sarbanes-Oxley Act) Follow best practice across incident lifecycle (Escalation, Problem Management, Change Management and Purchasing) Monitor networking equipment (including WAP health using Cisco Meraki Dashboard), web performance, network availability, security and servers Administrate and troubleshoot VOIP telephony systems Horizon, Mitel and RMES Adobe Suite administration and support Panda Active Defence 360 administration Carry out maintenance on IT and AV technologies within the offices including meeting rooms (support meetings where required) About you Essential Technical vocational training or an equivalent combination of training and experience Excellent written and verbal communication skills in English and Spanish Substantial experience in an IT Support role and strong knowledge of IT environments with a technical, methodical and intelligent approach to troubleshooting and problem solving Proactive approach and professional attitude when identifying and resolving issues Extensive knowledge of Active Directory Good knowledge of Windows XP/, Server and MAC OSX Strong knowledge and experience supporting Mac devices in an enterprise setting Knowledge of mobile OS e.
.
Android/iOS and Mobile Deployment Management (MaS360) Solid understanding of DHCP, DNS, Active Directory, VPN, VOIP Telephony and Virtualisation AV Administration (Panda 360) Maintain company asset’s within Asset Database, Excel Online Spreadsheets, add asset tags to machines and track changes Microsoft Office 365 admin centre administration and troubleshooting Previous experience using ITSM (helpdesk) applications Desirable Understanding of the ITIL framework / ITIL Certified SCCM/JAMF/InTune knowledge and experienced in building machines from a network image CompTIA A+, MCSA Windows Server and or MCSA Office 365 qualification High standard of Incident Problem management Network Troubleshooting, routers, switches, WAP’s, DHCP, DNS, TCP/IP, Firewalls, WAN, and LAN Microsoft Azure MSCE Server , CCNA Please apply by Monday 19th October .
(We may close the role earlier if we have received a sufficient number of applications) About Us Kaplan International, a division of Kaplan Inc., is a leading for-profit company in the field of international education, which offers Higher education programmes for students in the UK, USA, Australia, Singapore and Hong Kong, English language courses across locations in UK, Ireland, USA, Canada, Australia and New Zealand and vocational training for financial services sector in Australia.
We welcome students from more than 100 countries around the world.
Kaplan Inc.
is owned by Graham Holdings (NYSE.
GHC) To find out more about us and our different business areas, please visit http://careers.
aplaninternational.
om At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all.
We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.
If you would like to be considered for an interview under the Guaranteed Interview Scheme, please complete this form or email us on As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.
Applicants must be able to provide proof of eligibility to work in Spain Kaplan International - Recién publicado
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Detalles de la oferta

Empresa
  • Kaplan International
Localidad
Dirección
  • Sin especificar - Sin especificar
Salario
  • Sin especificar
Fecha de publicación
  • 02/10/2020
Fecha de expiración
  • 31/12/2020
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