IT SUPPORT: GRAPHICAL AND MAC
Descripción de la oferta de empleo
Graphical and Mac Are you passionate about providing prime service to your colleagues in a fast-moving fashion environment, where no two days are the same and the demand for quick high-quality service is high? Then this is your chance to be part of the exciting journey in developing our global Frontline Support department into a true service organisation that provides service excellence to colleagues across the world.
The department You become part of an international team, supporting BESTSELLER’s colleagues around the globe.
We collaborate in a virtual organisation of 60 dedicated employees in the Global Frontline Support working out of 10 countries.
We are passionate about what we do and strive to meet the needs of the business and exceed the users’ expectations in every contact.
Joining us, you will experience a dynamic work environment with a positive and informal atmosphere.
Let us help you grow! We take pride in training our new colleagues intensively.
We offer a through onboarding program to ensure, that both you and your colleagues are happy from day one.
You start out with a buddy, who will assist you getting ready and prepared for your new role.
The position You will have a key position in providing IT support to our regional offices and our more than fashion stores in mainly Europe.
We are responsible for solving incidents and service requests to ensure that our colleagues can focus on their responsibilities.
More specifically your areas of responsibility include.
· Provide remote support mainly for the offices · Ensure that all registration is done according to guidelines (ITIL) · Take active part in knowledge sharing within and outside the global IT Service Desk · Drive user behaviour to increase self-service · Provide advice and guidance on applications and systems · Participate in the continued optimisation of the global IT Service Desk · Act as users’ advocate in IT and follow through on tickets.
Preferred Skills · Fluent in written and spoken English · Other European languages, especially Danish, are an additional advantage · Affinity and flair for IT / technical solutions · Experience troubleshooting and working with Adobe Creative Apps (InDesign, Illustrator, Photoshop, etc.) · Proven Mac OS X experience Beneficial Skills · Hardware and Network troubleshooting · Knowledge of the fashion industry and the retail sector is considered a plus · Experience working in an agile environment Your personality As a person, you thrive in a dynamic and everchanging environment where no two days are ever the same.
You will communicate with many different users across cultures, so it is essential that you have excellent communication skills and are able to meet the users at their level of competence.
In addition, you must be able to show understanding and empathy for the users’ situation and guide them through a solution, while setting clear expectations for the user in the process.
You see challenges rather than problems and gain energy by talking to users and helping them solve their issues.
We are a department of 60 employees across 10 different countries, so we put a lot of energy into generating a great sense of team spirit alongside a high degree of ownership and dedication to providing service excellence to our customers.
Therefore, it is important to us that you are a natural team player looking for the chance to contribute with your service minded, positive and proactive attitude.
We look forward to hearing from you About BESTSELLER IT We are more than 300 people strong with our primary location in Denmark and hubs in Spain and Germany.
We are excited about what we do, but there’s more to us than our tech stack.
We are young at heart and thrive in a flat organisation.
Our teams are agile and empowered with end-to-end responsibility.
We want to be at the forefront of the newest technologies, and we move forward together.
If you want to play a significant part in empowering our business, then welcome to BESTSELLER IT.
BESTSELLER IT is part of the worldwide fashion company BESTSELLER.
For more information, please go to www.
Full-time Job Types.
Full-time, Permanent Job Types.
Full-time, Permanent Experience.
2 years (Required) Language.
English (Required) - Hoy
Detalles de la oferta
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