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IT SERVICE DESK SUPPORT

Zamora - Zamora

Descripción de la oferta de empleo

Service Desk Resource Location.
Asturias, Spain Duration.
6+ Months Dutch language skills required Responsibilities.
Provide all levels of IT Servicedesk support.
Servicedesk support on HR related questions.
Redirecting HR tickets with in ticket system A Customer ambassador ensuring customers' needs are heard, addressed, and resolved to satisfaction Possess a good breadth of basic understanding of different IT systems ¿ PC, Network Infrastructure, Security and Applications Follow standard End User IT Support operating procedures, global policies and process workflows for all areas of support Take ownership and responsibility for all incoming incidents/ requests/queries (start to finish) Collaborate with other End User IT Support and other counterparts as needed to resolve issues as quickly as possible Recommend areas of improvement and modifications to serve users better¿¿ Support improvement initiatives on procedures, problem resolution and scripts Must to have.
IT related field or equivalent experience Excellent customer service skills Excellent communication, collaboration and team skills Ability to troubleshoot, diagnose complex issues and drive timely completion of requests Strong technical skills in the support of desktop/pcs and other employee peripherals.
Fluid level of English and Dutch Another skills are preferred.
ITIL Foundation Certification MCSE Certification Windows 10 / office 365 Familiarity with Service Management ticketing system Reference ID.
ITS/ASAP//AS Contract length.
6 months Job Types.
Full-time, Contract Schedule.
8 hour shift Experience.
IT Support.
5 years (Preferred) Language.
Dutch (Preferred) Work Remotely.
Temporarily due to COVID-19 - Recién publicado
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Detalles de la oferta

Empresa
  • ASAP IT Consulting Ltd
Localidad
Dirección
  • Sin especificar - Sin especificar
Salario
  • Sin especificar
Fecha de publicación
  • 08/10/2020
Fecha de expiración
  • 06/01/2021
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