TRABAJO IP SERVICE SUPPORT VPN

The technical service desk support engineer is a customer-focused, operational person...  you will work with the bso service desk manager... when choosing us………...

© fortune media ip limited all rights reserved... in support engineering, the customer and their positive experience is paramount and central to our daily efforts...

•    works in compliance with the operational agreements and to fulfil the key performance indicators of the service (speed, response time, error rate)...

The outcome is reflected in the resolving of complex technical incidents (including software bugs), ensuring an improved customer experience   with these skills...

The outcome is reflected in the resolving of complex technical incidents (including software bugs), ensuring an improved customer experience with these skills you...

•    evolve the architecture of ip core information systems to support business transformation and market priorities •    define and manage critical ip network optimization...

Onsite customer support as required... strong customer service skills are essential... duties and responsibilities:respond to incoming customer calls, chats, support...

The engineer in this role performs advanced analysis, creates guidelines, defines optimal technical requirements, implements and integrates complex international...

•    implement new technologies on access (fttx) corresponding ip interconnections... •    perform capacity planning and dimensioning for ip networks & access working...

Responsible for ip connectivity design based on customer demand and... o    support the data population and accuracy of the asset- and change management - databases...

Working knowledge of service management ticketing tools like servicenow working knowledge of contact center and chat support strong understanding of windows operating...

Use the ticketing system and drive resolution of the logged issues and service requests within a multi-supplier environment... communicate the status of high-severity...

Daily walkthroughs and health checks for ip core components... your day to day: preventive and corrective second level troubleshooting ensuring quality, continuity...

Excellent customer service skills... collaborate with on-site support staff to resolve desktop support issues... support remote users experiencing software or hardware...

As part of the technical support help desk and support system provide first class support to our clients post-delivery... strong service attitude and initiative...

What you'll do   ip network engineer aligned to the delivery and ongoing support of a major new project...   the role will involve the deployment of new ip...

)experience with cisco, checkpoint, juniper (netscreen), and fortinet products is a plusplease note that occasional on-call support maybe requiredadditional informationthe...

Provide support on software and vulnerability advisory services on the installed base of routers, switches & other network equipment improve the availability and...

Our technical team provides the behind-the-scenes support to meet our customer’s needs... we fix and identify technical problems, with a pointed focus of providing...