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Descripción de la oferta de empleo

We are looking for a talented and accomplished French Team Manager to be responsible for supervising an assigned
team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and
knowledge to perform their job.
Our client is a software security pioneer that offers a wide range of services related to cybersecurity, privacy,
performance, and utility software for desktop computers and mobile devices.
As a Team Manager in this project, your daily responsibilities will include:
Communicate effectively and regularly with the working group, articulating different types of information
(operational / management /etc)
Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements
associated with project
Work as a team, actively collaborating in the development of the advisors activities
Continually review and monitor the work performance of all advisors, instigating appropriate corrective action,
using performance management tools, to manage any shortfall
Undertake formal monthly/ quarterly performance reviews
Provide clear direction and guidance to ensure consistent achievement of key performance metrics
Accurate and timely communication of any client issues to Operations Manager
Maintain an environment which supports the spirit of teamwork, where advisors are committed, loyal and take
pride in working for the company
Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
Understand and comply with all regulatory, fair trading and competition rules and adhere to Health, Safety and
Security responsibilities

Requisitos del puesto

Maximize your experience.To succeed in the role, you will need to have:
Native our proficient French (mandatory)
Advanced level of English (at least C1) both verbal and written
Other European languages will be a plus
Minimum of 12 to 18 months of call center experience preferably as a Team Manager or product specialist
Evidence of effective interpersonal, coaching, and leadership skills
Excellent telephone, keyboard, verbal and written communication skills
Good numeric and verbal reasoning skills
Effective time management
Ability to organize and prioritize, set priorities and multi-task
Must hold EU citizenship or valid work permit for Greece
Be a local candidate or willing to relocate to sunny Athens, Greece
People oriented
An element of gravitas
Experience with policy work
Early adopter of technology
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with staff at all levels
Education and experienceBachelor’s degree or directly related work experience
Previous relevant experience as Team Manager

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Detalles de la oferta

  • En toda España
  • Sin especificar - Sin especificar
Tipo de Contrato
  • Indefinido, jornada completa
  • Sin especificar
Fecha de publicación
  • 26/05/2021
Fecha de expiración
  • 19/11/2021
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