Descripción de la oferta de empleo

General responsibilities include: working on customer applications; involvement in demonstrations and training; installation support, testing, troubleshooting and implementation of products; participating in technical/business reviews as required. Serve as liaison and expert on technical matters.Training of basic and advanced users both on site and in classroom.Conduct on-site customer training on instrumentation, software or reagent products and/or applications.Resolve 1st Level customer questions and/or problems.Help cross functional team to investigate difficult questions or complaints provided by 2nd.Work on customer site to initiate investigation on blood samples (retesting in the customer environment).Help internal cross functional team to conduct investigation on reagents/microarrays lots sent back from customers for retesting/confirmation.Troubleshoot performance issues to determine cause and possible solutions.Participate in trending analysis for all complaints together with QA.Participate in the compilation of customer and technical applications training material.Assist the Technical Support Organization in formulating strategy and customer satisfaction programs.Conduct all duties in compliance with Good Manufacturing Practice (GMP), Good Documentation
Practice (GDP) and appropriate regulatory requirements. In Vitro Diagnostics Multinational Company Bachelor's Degree in Medical Technology, Clinical Laboratory Sciences or equivalent.Minimum of 5 years' work experience as a laboratory supervisor or lab technician in IVD.Fluent in Spanish and English.Valid driver's license and passport and willingness to travel up to 60% of time, national and internationally. Multinational IVD company. Good career opportunity. Multinational IVD company is looking for a Field Application Specialist to lead the commercial launch and drive the adoption and training of his IVD products.

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Detalles de la oferta

  • Sin especificar
  • 40000€
Fecha de publicación
  • 22/09/2018
Fecha de expiración
  • 21/03/2019