ECOMMERCE CUSTOMER SERVICE MANAGER

Descripción de la oferta de empleo

The Ecommerce Customer Service Manager is the "subject matter expert", from a business, operations, customer service and consumer affairs perspective. Ecommerce Customer Service Manager will own many aspects of support, ranging from building scripts for phone / email / online chat to driving initiatives to improve day-to-day processes.

Ecommerce Customer Service Manager will oversee the day to day operations of the Consumer Care on DtC business. The manager will be in charge with the relationship with our outsourced partner (who does the first line support), updates all procedures related to OtC and conduct formal training sessions for the team.

Look for the most efficient processes to be apply to our OtC Consumer care assuring the best Consumer Experience. Follow up on all SLA defined.

Mutinacional sector retail lujo en Barcelona Ecommerce CUSTOMER service, perfil analitico, capacidad de project management. Must have 2-3 years' experience in online customer service or operations
Outstanding project management experience
Knowledge of ecommerce systems, content management systems, customer service software, and best practices
Sales goal driven with a strong understanding of business drivers that will impact sales
Good problem solving and analytical skills
Thorough understanding of entire ecommerce processes from conversion to fulfillment to customer service
Operational/function understanding of ecommerce technologies and websites
Be proactive in identifying, resolving and communicating challenges
Ability to work at a detailed level while maintaining an overall project perspective
Good organizational and time management skills
Possess excellent follow-up capabilities, ability to prioritize and handle several projects simultaneously

Strong team player with ability to build relationships with teammates in remote offices and leverage input from across the organization

Fluent English is essential, Spanish & French would be a big advantage

Four-year degree in Business, Ecommerce, or related discipline required
Exceptional interpersonal/team building skills including the ability to communicate with all levels of the organization and participate on multi-functional teams
Detail-oriented, demonstrate strong written and verbal communication skills
Ability to work in a dynamic environment.

Multinacional sector lujo consolidada y en fase de expansión.

Oportunidades de carrera y desarrollo profesional The Ecommerce Customer Service Manager is the "subject matter expert", from a business, operations, customer service and consumer affairs perspective. Ecommerce Customer Service Manager will own many aspects of support, ranging from building scripts for phone / email / online chat to driving initiatives to improve day-to-day processes.

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Detalles de la oferta

Empresa
  • Sin especificar
Salario
  • 59566€
Fecha de publicación
  • 17/12/2018
Fecha de expiración
  • 17/03/2019