CUSTOMER SERVICE SPECIALIST GERMAN

Barcelona - Barcelona

Descripción de la oferta de empleo

Company profile

Our client is a world leader in design and engineering who transform every category they enter with radical and iconic reinventions that work, perform and look very different.

Job description

  • Using leading edge diagnostic tools, you will help guide our owners in solving problems with their machines
  • Where it's a more serious problem, you will book field engineer visits and arrange to send spare parts to owners for self-fix repairs
  • Use a range of tools to interact with owners on email and social media platforms - at the same time developing great skills that will help boost your career as new media becomes more and more common place
  • You ́ll be on the lookout for opportunities to talk with owners about new and exciting products that are regularly launched into the market. And you will be able to earn commission when you achieve realistic targets

Requisitos del puesto

Requirements

  • Working proficiency in English (for internal training)
  • Excellent communication skills
  • Excellent negotiation skills
  • Problem solving
  • Sense of responsibility

Our ideal candidate is

  • Passionate about travel and world class customer service
  • High level of both written and spoken English. You should be comfortable talking and attending team briefings in English – you will not deal with English calls.
  • A natural team player - we believe in supporting and developing our people,
  • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our
  • customers Available to attend a full-time (3 weeks) paid training.
  • Good keyboard skills and an understanding of MS Office will really help you get up to speed quickly.

Otros datos del puesto

Our offer

  • Contract: Obra y Servicio
  • Working Hours – Mon - Fri (08:00-20:00); Weekends (08:00-18:00) 2 Weekends off / month
  • Multilingual and excellent work environment to provide the customer service
  • Extensive training & languages classes (both Spanish & English Lessons)
  • Internal promotions (Lead Agent, Team Leader, Trainer, Quality coach, Admin Assistant)
  • Corporate discounts at local bars, cafes & restaurants
  • Internal employee incentives
  • Located in the heart of Sagrada Familia with excellent transport links

Location

Barcelona

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Detalles de la oferta

Tipo de Contrato
  • temporal, jornada completa
Fecha de publicación
  • 02/10/2019
Fecha de expiración
  • 30/04/2020
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