Inscribirse a la oferta

CUSTOMER OPERATIONS SPECIALIST

Torroella de montgrí - Girona

Descripción de la oferta de empleo

Job Purpose:

The Customer Operations Specialist ensures that Suntransfers.com delivers the highest standards of service to our customers in order to maximize customer satisfaction by providing booking, travel and product assistance.

Job Responsibilities:

Aiming to satisfy customers throughout the customer lifecycle, the employee interacts with customers and transportation suppliers around the world via: phone, live chat or email. Providing and processing information in response to inquiries, concerns and requests about Suntransfers.com’s services.

An important part is solving problems for customers during travel assistance calls when decisions have to be taken fast.

Key responsibilities are:

  • Assisting customers seeking Suntransfers.com availability, pricing & service information (telephone, live chat and email)
  • Contacting customers to help them complete payments and bookings.
  • Travel assistance for customers and suppliers in the event of any kind of failure occurring during a transfer service and intermediation between both.
  • Complaint handling
  • Assisting on “non-standard-CS-tasks” for cross-functional projects in coordination with other departments (e.g. Translations, price comparison, publishing new routes and prices, etc.)



Once the employee reaches a satisfying level of product knowledge and track record of having taken on additional responsibilities on own initiative, the role evolves in the following responsibilities;

  • Assisting colleagues with difficult cases (escalations), answering questions.
  • Assisting Senior colleagues in defining training gaps and delivering training.
  • Supporting the management and on-going improvement of supplier relationships.
  • Assigning, organising and managing workflows, ensuring all tasks are properly prioritised and executed.
  • Handling of customer and 3rd party complaints and disputes.
  • Ensuring consistent application of our product defined guidelines, policies and procedures to create or update product information, such as vehicle or route availability and pricing.
  • Ensuring that customer or supplier communications and translations are clear, unambiguous and customer-friendly.

Person Specification:

  • Enjoys adrenaline and working under pressure.
  • Pleasant, professional telephone manner .
  • Excellent communication skills (verbal & written), listening skills.
  • Team work, fast decision making, multitasking and problem solving skills.
  • Attention to detail.
  • Well-organised, dependable, fast-learner and hard working.
  • Friendly, patient, empathetic customer-oriented attitude.

Work schedule:

  • Everyone works from the office in Torroella de Montgrí (Costa Brava, Girona) a few days a week and remotely part of the week.
  • 40 hours/ week split between 5 days a week (Monday to Sunday), rotating mornings, afternoons and night shiftst.



Requisitos del puesto

Essential Skills:

  • Knowledge of customer service principles and practices.
  • Very strong team worker with a proactive attitude.
  • Excellent computer & internet skills.
  • Experience in complaint handling.

Desirable Skills:

  • Experience in the tourism industry.
  • MS Excel and other Microsoft Office applications competence.

Languages Skills:

  • Advanced level spoken and written English & Spanish.

Inscribirse a la oferta

Detalles de la oferta

Localidad
Dirección
  • 17257 - Sin especificar
Tipo de Contrato
  • Indefinido, jornada completa
Salario
  • 10000€ - 20000€
Fecha de publicación
  • 22/11/2022
Fecha de expiración
  • 20/02/2023
Denunciar esta oferta

Cómo detectar ofertas falsas
Graduate supply trading and operations
Peninsula

• organisation and monitoring of daily terminal operations... • coordinate supply and operations with all departments... • acting as the first point of contact between supplier and customer traders and shipping agents... • supporting local and worldwide traders within the company• ensure correct and......

Collections Specialist with a Native Level of German
Talent search people

You will ensure customer calls and emails are responded to within department targets and identify any customer complaints... you will anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation......

Customer Support B2B with Advanced Level of French
Talent search people

• you will proactively manage customer expectations... we are looking for a full time customer support specialist b2b with passion for technology... being a customer support representative means you are technically minded, a problem solver and keeping the customer at heart of everything you do......

Collections Specialist with a Native Level of English
Talent search people

You will ensure customer calls and emails are responded to within department targets and identify any customer complaints... you will anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation......

German speaking customer service agent
Spoton connections

Overview of the role; to deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......

Marketing Specialist - Cybersecurity
Talent search people

Do you have a really high level of english, spanish and french or german? do you have at least two years experience working in marketing, project management or digital content production? do you want a stable and exciting job with a clear career path progression within a well-established market leader......

Marketing Specialist - Cybersecurity
Talent search people

Do you have a really high level of english, spanish and french or german? do you have at least two years experience working in marketing, project management or digital content production? do you want a stable and exciting job with a clear career path progression within a well-established market leader......

Marketing Specialist - Cybersecurity
Talent search people

Do you have a really high level of english, spanish and french or german? do you have at least two years experience working in marketing, project management or digital content production? do you want a stable and exciting job with a clear career path progression within a well-established market leader......

German speaking Customer Service Agents
RFC

To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......