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CUSTOMER CARE ADVISOR WITH GERMAN, DUTCH, FRENCH OR ITALIAN

Sant cugat del vallès - Barcelona

Descripción de la oferta de empleo

For one of our Clients - an international company from the pharmaceutical sector - we are looking for a Customer Care Advisor with one of the following languages: German, Dutch, French OR Italian.

As a Member of the Multilingual Customer Call Centre during your day-to-day:

- You will provide qualified processing and answering of technical and marketing-oriented customer requests on the telephone; processing complaints in accordance with internal quality guidelines and regulatory provisions

- You will be working with inbound related workflow objects such as tasks, action items or cases. Real-time administration of customer-specific data and attributes in the CRM system to provide up-to-date customer information for marketing purposes as requested.

-You will work with the CRM system to document all customer interactions and contacts in accordance with the specifications of the internal quality guidelines

Requisitos del puesto

You are the person we are looking for if:

- You are native in German, French, Italian OR French

- You are fluent also in English
- You have strong IT navigation skills – fast learner in new technologies
- You have excellent listening and communication skills
- You have excellent customer orientation and service mindset
- You work with autonomy and flexibility, always with a team work attitude
- You enjoy Multi-tasking, you have agile skills and you are flexible to adapt to changes
- You will contribute with a positive spirit to a pleasant working environment
- You are always willing to learn and grow with an attitude to go beyond (in a humble manner)

Otros datos del puesto

-Competitive salary and attractive package of fringe benefits
-Possibility of working from home 3 days per week

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Detalles de la oferta

Localidad
Dirección
  • 08009 Sin especificar
Tipo de Contrato
  • indefinido, jornada completa
Salario
  • 20000€ - 30000€
Fecha de publicación
  • 28/07/2020
Fecha de expiración
  • 27/02/2021
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