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COLLECTIONS SPECIALIST WITH A NATIVE LEVEL OF GERMAN

Barcelona - Barcelona

Descripción de la oferta de empleo

Our client is a world-leading Industrial Gases company with operations in 50 countries. With more than 300 employees based in Cornellà de Llobregat, they support the group's various subsidiaries of all Europe and other regions.

They have built an outstanding multicultural environment composed by employees of around 30 different nationalities.

Founded in 1940, our client is widely renowned for its innovative culture, operational excellence and commitment to environmental safety and protection. It has annual sales of 10 billion dollars, operates in some thirty countries around the world and has 20,000 employees.

The company has opened a pan-European Shared Service Centre based in Barcelona. Apart from the financial transaction functions, this centre also houses all of European accounting and administrative functions.

We are looking for a Collections Specialist with a native level of German and fluent in English based in Barcelona. You will be responsible for minimizing business investment in receivables and interest losses on outstanding amounts, as well as for maintaining appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards for our clients.

- You will ensure timely collections of outstanding balances from customers according to our client’s credit & collections policy.
- You will ensure customer calls and emails are responded to within department targets and identify any customer complaints.
- You will anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation.
- You will support and be the backup for other collector’s associates.
- You will collaborate closely with the credit & collections team lead about all credit issues.
- You will keep accurate and up to date logs of individual customer information.

Requisitos del puesto

- You have a native level of German and a fluent level of English.
- You preferably studied Business Administration or Economics.
- You have some experience in handling incoming calls, preferably in the area of Credit & Collections.
- You have good negotiation skills with customers and a number of internal partners, dealing with collections, dispute management, account reconciliations, charges/payments.
- You understand customer accounts and general business workflows, as well as basic accounting knowledge.
- You have some IT Knowledge: MS Office. SAP would be beneficial.
- You have excellent interpersonal skills: interpersonal communication and negotiation both with external and internal customers.
- You have the sense of ownership and responsibility.
- Experience as a collections specialist would be a plus

Otros datos del puesto

- An environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
- A competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
- A possibility to work from home 3 days a week.

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Detalles de la oferta

Localidad
Dirección
  • 08009 - Sin especificar
Tipo de Contrato
  • Indefinido, jornada completa
Salario
  • 20000€ - 30000€
Fecha de publicación
  • 08/06/2022
Fecha de expiración
  • 01/01/2023
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