<![CDATA[LEAD CUSTOMER OPERATIONS & SUCCESS (EUROPE)]]>
Descripción de la oferta de empleo
How can we support the clients
How can we put in place practices & automation
How can we organize and structure the delivery team
How can we manage increasing number of priorities
What you'll do & learn📖In a context of growth at Pelico, as a Lead Customer Success in France you’ll be in charge of:
Team Management: Recruit, train, and manage a high-performing customer success team. Set clear performance expectations, provide coaching and mentorship, and facilitate professional development opportunities. Foster a collaborative and supportive team environment.
Customer Onboarding: Oversee the onboarding process for new customers, ensuring a smooth and efficient implementation of the software solutions and users onboarding. Work closely with the implementation team to set realistic expectations, define success criteria, and maximizing Pelico’s impact at customers.
Relationship Management: Build and maintain strong relationships with key stakeholders in client organizations, such as executives, project managers, and end-users. Act as a trusted advisor to understand their needs, challenges, and goals, and provide proactive support and guidance.
Customer Retention and Expansion: Drive customer retention and expansion efforts by identifying opportunities for upselling and cross-selling. Collaborate with the sales team to identify growth opportunities within existing accounts and develop strategies to increase customer lifetime value.
Customer Satisfaction and Advocacy: Monitor and measure customer satisfaction levels, collecting feedback and identifying areas for improvement. Proactively address customer concerns and ensure their needs are met. Foster a customer-centric culture and promote advocacy among customers.
Customer Success Metrics and Reporting: Regularly track and report on the team's performance. Analyze data and metrics to identify trends, opportunities, and challenges and make data-driven decisions to improve customer success outcomes.
Cross-functional Collaboration: Collaborate closely with other departments, such as sales, marketing, product management, and support, to ensure a seamless customer experience. Share customer insights, feedback, and success stories to contribute to product development, marketing initiatives, and overall company strategy.
Industry and Market Knowledge: Stay updated on the latest trends, best practices, and challenges in the industrial manufacturing industry. Understand the competitive landscape and how it impacts customer success strategies and tactics. Share industry knowledge with the team to provide relevant guidance and support to customers.
Continuous Improvement: Continuously assess and improve customer success processes, methodologies, and tools. Identify areas of improvement and implement changes to enhance customer satisfaction and achieve better outcomes.
What you embody 🎯
You combine a passion for the industry, technology and data with the will to have a sustainable and significant impact on industrial processes.
You have the desire to join an early stage company and witness all steps of rapid growth.
You are credible counterpart to operational leaders at established manufacturers and have deep industry knowledge to allow you understand complexities and challenges in a factory
You have a track record of delivering impact in the supply chain space
You are an efficient and highly energetic manager who can successfully manage multiple projects and people at the same time
You are autonomous, analytical, problem solver
English & German fluency mandatory (written & spoken)
Pelico promotes inclusion and non-discrimination, and acts daily in favour of social mix, gender equality, senior citizens & disabilityWhat we offer💡Join an exciting adventure with a lot of challenges at all levels!
Work on a highly impactful product that users love!
Office location at the heart of Paris (75002)
Stock Options for every pelican
Remote flexibility & 6 weeks of Work from Anywhere
Premium health coverage : Alan Blue
50% meal allowance: 10€/day worked (Swile card)
50% public transportation or equivalent in sustainable mobilty package
Afterwork every quarter
Our recruitment Process 📣
HR Introduction
Screening call with a team member
Onsite interviews with Product team & Leadership
Reference checks & Offer letter within 48 hours.
Detalles de la oferta
- Pelico
- En toda España
- Sin especificar - Sin especificar
- 29/05/2025
- 27/08/2025
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Strong sales and customer relationship-building skills... the goal is to make sure that every qualified enquiry becomes a booking and an engaged customer... b2b recursos humanos select luxury customer service specialist for consolidated business group dedicated to providing services related to tourism......
Com) to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time... you will work towards individual targets, but will also be part of a larger sales team with a focus on growing our customer base across emea......
Report to the operations specialist and coordinate daily interventions and tasks... experience (up to 5 years) in coordinating daily interventions and tasks with the operations team... work with the operations team to ensure all properties are in the best possible condition and problems are resolved......
Our company is spanish but our customers are spread out across europe and the us... our team is made up of a diverse group of nationalities with our team members living in different countries in europe... responsibilities manage projects related to change enablement engagements, supported by share plm's......
Plan the daily operations and order stock... job adventure, the barcelona-based recruitment organization, has joined forces with one of the large temporary employment agencies in austria to bring job opportunities to adventurous people who want and have the necessary documentation to work in europe......
Responsibilities as a sales representative your key responsibilities of this role include: - sales via customer enquiries and following up leads - answering clients request through calls, chat and email - processing of orders - managing of accounts - pre and post sales client supportrequisitos del puestoyou......
Your role as a customer consultant / sales agent , you will: proactively approach air passengers affected by flight delays or cancellations explain their rights and potential to claim up to €600 in compensation distribute flyers and direct them to our website to submit a claim represent our brand at......
Incident response & threat management build and lead a security operations center (soc) and incident response team... build and lead a vulnerability operations center ( voc) drive cyber crisis simulation exercise develop and execute incident response plans and forensics capabilities......
At beliani, we believe that great design is rooted in culture, personality, and diversity... requisitos del puestoyour scope of duties: designing and building backgrounds for product photos interior styling close cooperation with photographers and video department preparing the necessary accessories......
