Hotel tester / director hotel
Ana*** ***** (XX años)
Manager en Petit Palace Hotels
Universidad Europea (CESS)
Madrid,
Madrid
Este candidato esta dispuesto a trasladarse
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Experiencia
Manager
Petit Palace Hotels
jun 2017
-
oct 2018
• Responsibility for good business of hotel • Customer Support • Responsibility for good business of hotel • New customers getting (responsibility for full occupation of the hotel) • Responsibility for organization of all events managed in the hotel • Hotel revenue making • Demands transaction • Business team leading • Price quotation making • Responsibility for organization and quality of whole area • Motivation of hotel staff • Delivery optimalization • Receiving and handling of hotel guests complaints • Planning and organising accommodation, catering and other hotel services • Promoting and marketing the business; • Managing budgets and financial plans as well as controlling expenditure; • Maintaining statistical and financial records; • Setting and achieving sales and profit targets; • Analyzing sales figures and devising marketing and revenue management strategies; • Recruiting, training and monitoring staff; • Planning work schedules for individuals and teams; • Meeting and greeting customers; • Supervising maintenance, supplies, renovations and furnishings; • Dealing with contractors and suppliers; • Carrying out inspections of property and services; • Ensuring compliance with licensing laws, health and safety and other statutory regulations. • Community Manager
Directora
Eurostars Hotels
ago 2013
-
jun 2017
• Responsibility for good business of hotel • Customer Support • Responsibility for good business of hotel • New customers getting (responsibility for full occupation of the hotel) • Responsibility for organization of all events managed in the hotel • Hotel revenue making • Demands transaction • Business team leading • Price quotation making • Responsibility for organization and quality of whole area • Motivation of hotel staff • Delivery optimalization • Receiving and handling of hotel guests complaints • Planning and organising accommodation, catering and other hotel services • Promoting and marketing the business; • Managing budgets and financial plans as well as controlling expenditure; • Maintaining statistical and financial records; • Setting and achieving sales and profit targets; • Analyzing sales figures and devising marketing and revenue management strategies; • Recruiting, training and monitoring staff; • Planning work schedules for individuals and teams; • Meeting and greeting customers; • Supervising maintenance, supplies, renovations and furnishings; • Dealing with contractors and suppliers; • Carrying out inspections of property and services; • Ensuring compliance with licensing laws, health and safety and other statutory regulations. • Community Manager
Reception Manager
Eurostars Hotels
abr 2012
-
ago 2013
• Supervise the professional greeting of client and visitors, to the highest standars • Manage room reservations • Recruitment and training of receptionists • Leading, monitoring and motivating the team • Review of standards and procedures • Monitor Budget • Supervise the coordination of VIP Functions and events • Review the uniform requirements • Dealing with contractors and suppliers; • Meeting and greeting customers; • Price quotation making
Receptionist
Hoteles Husa
feb 2008
-
abr 2012
Propias de Recepción
Formación
Master
Universidad Europea (CESS)
oct 2006
-
jun 2007
2006-2007 International Master in Hotel Management. Universidad Europea de Madrid (CESS), in partnership with Les Roches Hotel Management School, Switzerland. – English-Spanish -
Dipomatura
Universidad Carlos III
sep 2003
-
jun 2006
2003–2006 Tourism Degree. Universidad Carlos III, Madrid
Idiomas
Spanish - Native
English - Fluent
French - Basic
Otros datos
Skills
• I am a responsible, efficient, organized, and punctual person. • I have a friendly manner and can communicate effectively with people. • I am always willing to learn and improve. • I work well with teams but I can work well on my own also.
