Only Management & Administration

Información
FT Formación
Precio a consultar
Online
Inglés
Descripción del curso
Upon completing the course the student will be able to understand verbally given instructions, orders and information related to administrative tasks and customer service. The student will also be capable of understanding typical administrative or commercial documents in the foreign language and they will be able to find and extract the relevant information. They will be able to write typical commercial or administrative texts such as orders and product descriptions, with simple, coherent language and a good control of grammar and spelling.
Temario
Temario Management & Administration. Business Introductions Learners practice introducing themselves and others. Management & Administration. A new colleague at work Asking for and giving basic, personal information. Exchanging names, nationality, age and profession. Management & Administration. Email problems Spelling and correcting errors in written English. Giving information about names, ages and jobs. Role-play the first meeting between two strangers. Management & Administration. What do they do? Talking about different jobs and nationalities. Extended speaking practice: introducing people to each other and talking about the places people work. Management & Administration. Around the office I Identifying the typical objects we use in an office. Role-play over the telephone: placing an order for office supplies. Describing clothes we wear at work: shirt, skirt, trousers, tie, jacket, shoes and uniform. Management & Administration. Purchasing Order The student will be able to fill out administrative documents, both verbally and written that relate to purchasing orders and specifically payment methods and the vocabulary related to the delivery process. They will control the vocabulary and grammar needed to fill out these types of administrative and commercial documents as well as touching on useful phrases and expressions that introduce modal conjugations and idiomatic expressions. The learner will carry out interactive exercises to learn about the content, structure and format of purchase orders. The content aims to reinforce grammatical and lexical aspects of drafting such documents, as well as providing information about the function of purchasing orders. Dialogues with typical scenarios highlighting errors in a purchasing order. Exercises involving mathematical calculations work on number skills in English. Management & Administration. International business Vocabulary for different countries and currencies: Euro, Yen, Dollar, Yuan, Australian   dollar. Asking for and saying prices: How much is…?, Numbers 1-50 Airport vocabulary: check-in, entrance, gate, café, toilet, information desk. Management & Administration. Starting work - Where are the departments? (British version) In this lesson the student will learn about the location of different departments in a company building and hear brief descriptions about what each department does. In addition the student will learn vocabulary related to this area such as particular department names, prepositions of place and directions. You´ve got mail: In this section the student will answer the spoken questions the tutor has prepared and plan and write an email following the tutor´s written instructions The tutor will give feedback on this work. Management & Administration. Starting work - Where are the departments? (American version) In this lesson the student will become familiar with the American accent and vocabulary in a typical situation between the office manager and a new person starting work. The student will listen to understand the situation in a conversation between the manger and new staff member that ask and answer questions about the departments and describe the work people do. The student will dub and record the talent of choice in the movie to practice intonation, stress and pronunciation. In this way the student will be involved in a real life conversation that improves intonation and emphasis. In this way the student will consolidate the language in context and practice useful structures such as directions, this/these/that and those. At the end of the lesson the learner completes the test activities to see what was learned from the unit and to consolidate the learning at this level. Management & Administration. A business lunch Ordering food in a restaurant and making conversation during a business lunch. Talking about likes and dislikes, asking about preferences. Talking about hobbies and free time activities. Management & Administration. Company rules In this class we practice explaining the company rules to a new colleague using the imperative. An introduction to some common verb/noun partnerships: arrive at work, wear a suit, eat a sandwich, talk to friends, drink a glass of water, work, call (telephone), write an email/report, read an email/report. Management & Administration. Working life Talking about work in general. Practice with telling the time, the days of the week, routines and the months of the year. Adverbs of frequency: always, usually, often, sometimes, never to talk about our daily routine. Management & Administration. Around the office II Describing an office in more detail using there is/are and answering questions about pictures. Talking about different buildings that we use: gym, swimming pool, bank, travel agent, chemist, Health centre. Management & Administration. What’s my job? Tongue twisters about different jobs. Describing where a person works and what they do. Common verbs: talk, meet, walk, answer, teach, work, prepare, work with, answer, help Nouns: a presentation, a quote, a meeting, questions, people, a report, clients. Management & Administration. A busy day at the office Talk about a list of things to do in a sequence: then, next, last (of all) finally. Reporting basic company results. Ordinal numbers: First, second, third. Numbers up to 100 and basic mathematical operations: plus and minus. Management & Administration. Fire drill - There is a fire! (British version) This lesson covers the language of accident prevention at work, and in it the student will learn about what to do and what not to do, if there is a fire at work. The student will practice using vocabulary used in the event of a fire drill. The student will practice the use of the imperative and the modals of obligation and permission: must and can. You´ve got mail: In this section the student will answer the spoken questions the tutor has prepared and plan and write an email following the tutor´s written instructions The tutor will give feedback on this work. Management & Administration. Fire drill - There is a fire! (American version) In this lesson the student will be involved in a real life situation where staff follow emergency safety procedures at work. The student will see how people react in different emergency situations to the explanations of what they must do and why. The student will participate in dubbing and recording the talent of choice in the movie to practice intonation, stress and pronunciation. In this way the student will be involved in a real life conversation that improves emphasis and intonation. The vocabulary and grammar covered present and consolidate the language of safety procedures in context using structures such as imperatives, must and have to. At the end of the lesson the learner completes the tests to see what was learned from the unit with different activities that match images, useful words and expressions. Management & Administration. Giving Instructions Relevant vocabulary: filing, time difference, on business, sequencer, afterwards, finally, bills, pour, fill, junk mail, first class, give someone a hand, anything else, signed contracts, stir, hole punch. The student will be able to explain and understand instructions by comprehending and using the imperative. The student will use and comprehend sequencing phrases such as “first”, “next”, “finally”, etc. to give lists of instructions that have a set order. Management & Administration. The company secretary 4 telephone role-plays in an office to practice basic telephone expressions. Telephone language: Who’s calling?, isn’t here, can I take your name?, Can you hold the line? I’ll put you through, take/leave a message. Management & Administration. Taking messages Relevant vocabulary: phone message, caller, certainly, to call back, to wish, to be convenient, to see face to face, to see in person, to leave a message, to be unavailable, to postpone, it is personal. Looking at the format and use of phone messages. Dialogues, phone calls and questions to practice typical business related phone messages and the vocabulary and skills needed to transcribe the relevant information. Management & Administration. Where’s my pen? Possessive adjectives and pronouns. Prepositions of place: in, on, under, next to, behind. Expressions we use at work: it’s up to you, what about..?, look on the internet, throw away. Management & Administration. Where is the manager’s office? Introduction to some common expressions we can use at work. Giving directions around a building: turn, go, left, right, at the end, straight on. Vocabulary for different places in a building: lift, floor, corridor, open plan office, coffee machine. Management & Administration. Responsibilities Practice using: (Don’t) Have to, can/can’t (permission) to talk about the things we have to do at work. More verb/noun partnerships: meet a deadline, target, prepare for a business trip, wear protective clothing. Management & Administration. How many messages? Describing quantity using: both, enough, some, many, few, a lot (of) etc Organizing a meeting, asking for information Role-play a telephone conversation to reserve a hotel room over the telephone. Management & Administration. Business trip Extended speaking practice through role-plays about different travel situations: reserving tickets with a travel agent, checking in at the airport and arriving at a hotel. Management & Administration. Health and safety - An accident at work (British version) In this lesson the student will learn about issues related to health and safety at work. The student will learn about standard work practices  to prevent accidents and eliminate risk. The student will learn what to do if there is an accident at work. In addition the student will practice vocabulary related to this topic and consolidate the use of imperatives to give instructions and orders. You´ve got mail: In this section the student will answer the spoken questions the tutor has prepared and plan and write an email following the tutor´s written instructions. The tutor will give feedback on this work. Management & Administration. Memo Relevant vocabulary: memo, informal, internal communication, subject, main body, reminder, regards, reschedule, date, to, from, heading, colleagues, cancel, attend, dismiss, warn, external, short for, bullet points, deadline, to feel welcome, by the way, semi-formal, signature, formal dress, silly me. The user will learn about the function and format of a memo. They will have to correctly order a memo. Gap-fill exercises that consolidate what has been learned about the format and contents of a memo. Dialogue to practice taking a memo. Listening practice to correct errors in a memo. Management & Administration. Health and safety - An accident at work (American version) In this lesson the student will learn how members of staff describe health and safety procedures at work and react in a safe way when an accident occurs. Learners will see how to implement the measures that would make people take care and stay safe as they resolve an emergency situation explaining what they must do and why. The student will see the incident and the discussion of what went wrong. The student will dub and record the talent of choice in the movie to practice intonation, stress and pronunciation. In this way the student will be involved in a real life dialogue that improves intonation and emphasis. In this way the learner will practice and consolidate the language of health and safety procedures in context using the vocabulary of prevention and elimination of risk and accidents and structures such as conditionals, imperatives, cause and effect and the simple past. At the end of the lesson the learner will complete the tests to see what was learned from the unit with different activities that match images, useful words and expressions. Management & Administration. Leaflet Relevant vocabulary for leaflets, especially those leaflets that deal with accidents and injuries that are common in the workplace. Reading and comprehension exercises that focus on health and safety in the workplace and the format and structure of a leaflet. Dialogues that further consolidate the learners understanding of leaflets, especially health and safety leaflets. An exercise to consolidate what has been learned by locating hazards in an office scenario. The learner gains both linguistic and pragmatic understanding of health and safety in the workplace. Management & Administration. How was the trip? Talking about travel experiences using the past simple. Responding to questions about a trip. Revision of common adjectives: good/bad, old/new, fast/slow. Management & Administration. Comparing companies Comparative adjectives:  happy, interesting, good, modern, bad, big, tall, good. Using information in a table to compare two companies. Free speaking practice: comparing people or countries. Management & Administration. He’s talking to the boss Describing pictures using the present continuous. Talking about activities happening at the time of speaking. Telephone role-play. A busy secretary in an office, answering calls and giving information. Telephone language: I’ll put you through, hold the line, can I take a message? Management & Administration. What time is the meeting? Asking for and telling the time using more complex structures: quarter past/to, fractions of an hour. Practice using the present continuous for things fixed future plans. Prepositions of time: In the morning/afternoon, at night midday/midnight. Management & Administration. A guest at work Contrast habitual activities with temporary ones using the present simple and continuous and ‘but’. Showing an important visitor around your office and giving explanations for small problems. Management & Administration. My last job Talk about the past and compare it with the present. Speaking practice: use information to compare a fictional change in jobs, what you did in the past and what you do now. Contrasting situations using ‘when’ and ‘now’. Management & Administration. It isn't working! (British version) In this lesson the student will hear and follow instructions that explain how to use equipment around the workplace and what to do when things go wrong. In addition students will learn vocabulary related to work equipment and its use. You´ve got mail: In this section the student will answer the spoken questions the tutor has prepared and plan and write an email following the tutor´s written instructions. The tutor will give feedback on this work. Management & Administration. It isn´t working! (American version) In this lesson the learner watches and comprehends conversations between office staff with duties that require using office equipment responsibly and safely. The learner will listen and understand routine office conversations that describe how to solve everyday user problems with the office machinery and equipment. The student will participate in dubbing and recording the talent of choice in the movie to practice intonation
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