WAREHOUSE SYSTEM SPECIALIST (SWAT SPECIALIST)

You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world.Join us and play an important role on our team lifting global trade every day!By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations. The WAREHOUSE SYSTEM SPECIALIST (WSS) will be part of an internal support team which treats Maersk and other operationally groups as their customers. The position is a dynamic role comprehensive of being an operations process and systems SME (subject matter expert) with additional responsibilities related to project management, technical writing, and continuous improvement. Our team has a range of initiatives including supporting flawless new customer onboardings and new system implementations, driving process standardization, proliferating best practices across the organization, supporting in digital transformation, and more.This position can be based in Madrid or Barcelona.Responsibilities: This position will work on the following initiatives:Supporting and driving new customer implementations. Supporting and driving system implementations. Supporting and driving digital transformation efforts as well as helping create the initiatives. Problem solving dynamic operational and/or systemic challenges. Documenting processes and support in training and implementation of the processes. Influencing change with continuous improvement mindset geared towards identifying and eliminating safety and compliance issues, service issues, and operational inefficiencies. Evaluating use of tools used by operators to ensure maximum ROI on investments. Develop reporting tools and KPIs to maximize visibility into trends of the business. Ad-hoc customer requests This position is responsible for, but not limited to, the following:Lead new business and systems implementations. Perform Level 1 and 2 Warehouse Management System (WMS) configurations. Technical writing of Business Requirement Documents (BRD), Standard Operating Procedures (SOP), IOPs, and creation of process maps. Train users on systems and processes. Manage, communicate, and resolve operational, process and systems issues. Pro-actively identify trends, process improvements and customer needs and propose and implement solutions. Acts as a liaison for cross-functional support teams (Administration and Operations) to achieve customer and company business objectives. Create and execute project plans crossing over several departments. Create measurable goals for projects and initiatives. Track progress throughout the projects and initiatives. Key Requirements:Knowledge of WMS system(s)Knowledge of MS Office productsAbility to quickly learn new systems or softwareAbility to write clear and conciselyAbility to approach all situations with tact, high emotional intelligence, diplomacy, and discretion.Strong communication skills, verbal and writtenCustomer focusedAdaptive to change and able to work well under pressureSelf-driven and motivated, well organisedAbility to fluently communicate in English, local language will be a plus.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.