TECHNICAL SUPPORT SPECIALIST

🎖️ We boost sales teams’ efficiency by +20%: Unleash the power of AI to fully automate sales tasks. Build the future of Sales with us – join Piper!Imagine a platform that empowers sales professionals by understanding their every client conversation through a mind-boggling predictive AI model. From every email, video call, and WhatsApp message, Piper fully automates pipeline management for salespeople, providing a whole new sales experience.🚀 We have secured one of Southern Europe’s largest ever (pre-)Seed funding rounds. And on top of a great product, we’re building an extraordinary team of talented and passionate people.👥 With rockstar founders formerly in Google, Twitter, Yahoo, Stripe, and Jobandtalent; you’ll be working in a top team alongside the best in the business, from operations and finance to data and technology!👔 Job Title: Technical Support Specialist📍 Location: Barcelona/Madrid, Spain📝 Employment Type: Full-time🥷🏼 ResponsibilitiesProvide timely and effective technical support to our customers, solving their issues with urgency and precision.Master our product inside and out to efficiently troubleshoot problems and educate users, enhancing their overall experience.Use SQL queries to perform deep dives into customer data, troubleshoot issues, and optimize user workflows through our AI platform.Liaise with the product and engineering teams to relay technical feedback and push for customer-focused features and improvements.Advocate for customer needs within the company, ensuring their input is integral to product development.Develop and refine technical documentation and support materials to aid in user education and problem resolution.🏅 RequirementsMust: 1+ years of experience in technical support, ideally within a tech or SaaS environment.Must: Strong proficiency in SQL for data analysis, troubleshooting, and reporting.Must: fluency in both Spanish and English; additional languages are a plus.A degree in Information Technology, Computer Science, or a related technical field is desirable. Familiarity with customer support tools, CRM software, and ticketing systems.Excellent problem-solving skills, with the ability to communicate complex technical information in a clear and concise manner.A solid understanding of software application support and the ability to manage multiple customer cases simultaneously.💪🏼 BenefitsInfluence the development and strategies of our tech support operations as a founding member of the team.Enjoy a flexible hybrid work model that balances collaborative office environments with the convenience of remote work.Engage in continuous learning opportunities focused on the latest tech support strategies and tools.Benefit from merit-based advancement opportunities in a fast-growing startup.Eligibility for an employee stock option plan.🚀 AttitudeA passion for technology and an eagerness to help customers succeed with innovative solutions.A proactive, analytical approach to problem-solving, with meticulous attention to detail.Adaptability in a dynamic startup environment, with a strong commitment to continuous learning and improvement.A collaborative spirit, valuing teamwork, feedback, and the pursuit of excellence.🎸 Ready to make a difference at Piper? 🏃🏼 Don’t wait – Apply now!