TECHNICAL SUPPORT SPECIALIST
Descripción de la oferta de empleo
Be our Spanish software and hardware expert in Connected products & Software â for commercial buildings.
Typically products to support.
BACnet controllers for heating, cooling and air condition applications Room controls for temperature, lightning and comfort applications BMS supervisor software and web technology solutions Integration of Commercial Building Bus-based system Lighting Installation Dali64 Trend Legacy products such SET KNX systems.
Program and integration into BMS systems Handle quite complex technical issues from our system integrator partner network Diagnose root cause problems and provide solutions back to our partners Interface with all internal departments to facilitate and ensure customer issues are properly addressed Manage customer calls and raised tickets in our SalesForce tool and via the inContact phone system.
Customer Trainings.
Plan, organize and execute Customer training for the supported products/software Basic Qualifications.
You love to help customers and dig into software related details.
You have 3+years of experience handling automation products â electro mechanical, automation technical or similar.
English written data sheets and electrical circuit diagrams you understand very well.
You are a âteacherâ in the way you communicate to other people Preferred Qualifications.
Experience with HVAC building control application or automation systems such as PLCs, HMIs An understanding of practical issues in implementing hardware and software applications, typical failure modes, and best practices.
Fluency with different operating systems especially Microsoft Windows.
Experience with industrial hardware, industry standard protocols (BACnet, Modbus, RS485, RS232) An understanding of basic networking concepts, and practical issues in network configuration Previous experience with relational databases (ie.
SQL) Experience with Control systems (ie.
Niagara Framework, SCADA systems), experience with Legacy products such as IQ4 and IQSET is mandatory.
Excellent attention to detail.
Effective verbal and written communications both English and Spanish Additional Information JOB ID.
HRD Category.
Customer Experience Location.
Floors G, 1-3, LA CALLE MARÃA DE PORTUGAL,Madrid,MADRID,,Spain Nonexempt Global (ALL)
Detalles de la oferta
- Honeywell
- 23/04/2024
- 22/07/2024
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