TECHNICAL ACCOUNT SPECIALIST INFRASTRUCTURE

Job Requisition ID # 24WD Position overview Autodesk Customer Technical Success is looking for trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes.
If you've a customer-focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans.
We are looking for a professional with Infrastructure experience, supporting a broad range of technologies in large-scale enterprise environments.
You will work closely with existing and future Major Accounts across EMEA.
You will join the Customer Technical Success (CTS) group within Customer Success – a team that values professional development and rewards consistent engagement.
This role is hybrid - you can use our office spaces but are not forced to come in a specific amount of days per week.
You might be required to attend an office-based meeting or workshop.
For larger Accounts, some travel is required to visit and engage with our Customers.
Responsibilities Deliver technically guided presentations and lead discovery calls to uncover customer needs Developing packaged service offerings to increase customer success and new product adoption Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and implementing activities in customer success plans Demonstrate thought leadership and product expertise to help customers achieve results identified in customer success plans Technical assistance and recommendations for Enterprise Customers based on data analytics Taking a problem management approach, find opportunities for improvement initiatives You'll be assigned to several customers and will work together with an account team, and you will also collaborate with other accounts providing your expertise Create/own and maintain Technical Success Action plans for your Accounts, including value and customer outcomes You will report to a TAS Manager within the EMEA TAS Team Minimum Qualifications Bachelor's degree in Civil Engineering, or equivalent experience 3 - 5 years Civil Engineering, Infrastructure, Geospatial technology, or related industry experience Advanced knowledge of Autodesk infrastructure solutions including Civil 3D and Infraworks Additional knowledge of Revit, ACC, Navisworks, Recap, Inventor, BIM 360 services, Vault and competitor products is a strong benefit Demonstrated Design experience in civil engineering projects Interested in keeping up with industry trends and processes in a cutting-edge environment Demonstrated ability to build and maintain strong relationships with enterprise customers Ability to convey complex technical details coherently to a live or virtual audience Demonstrated interest to learn new skills and technologies Fluency in English and other additional European language Team player who enjoys supporting and working with other members of a shared responsibility team You don't wait for work to present itself Preferred Qualifications Technical consulting experience and/or technical project delivery experience with large, demanding customers Experience with Revit & ACC is very beneficial #LI-IS1 Learn More About AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
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Offers are based on the candidate’s experience and geographic location.
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