TEAM LEAD CUSTOMER EXPERIENCE PARIS
Descripción de la oferta de empleo
Be a mentor and referent for your team members.
give them advice to identify, understand and anticipate complex cases, explain processes, and help them develop their skills Ensure a smooth daily organization and administration management.
make sure back-ups are available, manage schedules and leaves Be an advocate for your team.
communicate about improvement and best practices, demonstrate new features, and identify training needs and provide the resources Manage the onboarding of newcomers.
welcome and introduce them to the teams, following them during their first steps in the company, teach our tools and processes, and ensure their good integration Ensure a great customer experience.
improving processes and tools, managing feedback from team members and sharing it with the manager, reassigning tickets when necessary, checking stats for all teammates and ensuring objectives are met Be a team player.
have a global view of the activity and backlog, anticipate and schedule, and collaborate and communicate with other offices around the globe What will contribute to your success.
At least 2+ years of experience in a Customer Experience role Prior experience in a management role Fluent in English (mandatory) Italian language skills are preferred but non mandatory Excellent team-building and team-management skills Customer-focused and analytical Enthusiastic team-player with.......
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Detalles de la oferta
- Brevo
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 05/05/2024
- 03/08/2024
Involve rh 2 cuenta con una posición como customer service para brindar un servicio excepcional al cliente, superando sus expectativas y resolviendo sus necesidades de manera eficiente y amable... realizar seguimiento de los casos para garantizar la satisfacción del cliente... brindar asistencia personalizada......
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