STRATEGY & PROGRAMS MANAGER

About the role.
Our team is looking for a Strategy and Operations Leader to lead strategic, cross-functional projects such as, but not limited to, enablement of new product / innovation launches for Services in partnership with Sales, Marketing and Products, frontline Service associate workflow optimization, service delivery model redesign / optimization and global implementation etc.
They would do this by understanding our Global Services and Delivery (GS&D) organization’s business needs, current-state reality / challenges, future-state best practices and working in close collaboration with intra-GS&D functions such as communications, learning and development, frontline business, analytics, technology etc.
as well as cross-functional partners from Sales, Marketing and Product.
This individual will independently lead and own projects / workstreams within larger corporate priority initiative(s), often with guidance and support from other team members.
This is a high visibility, high impact role and a great platform to make a disproportionate impact on our associates, clients, and Gartner’s future success.
What you’ll do.
Lead and own day to day project management of key initiatives for the organization as either tracks within a program or independent projects.
Design, develop and deploy the ‘How’ behind the project’s problem-solving / implementation needs, once aligning strategically with the ‘What’ and ‘Why’.
Create, compile, and analyze ideas for service initiation / adaptation and where possible, improvement.
Analyze and evaluate based on customer, financial, service associate and competitive considerations – depending on the nature of the project.
Leverage strong interview skills to gain leadership and service delivery associate insights/feedback to improve business capabilities / supporting infrastructure and test new concepts that will inform transformation initiatives and continued iteration on those improvements.
Collaborate across Strategy & Operations, Services & Delivery, Sales, Product and R&A to bring cross-functional efforts / projects to our service and delivery teams in a coordinated way.
Influence diverse groups of stakeholders to unite behind a common vision, objective, and plan.
Cultivate strong relationships across the organization and partner with business stakeholders as well as Strategy and Operations leadership to solve problems and identify business / strategy and operations improvement opportunities Develop a passion for the client perspective and bring it to your projects as a north star.
In addition, understand the perspective of the services associate.
Understand the world from their point of view, develop a passion for making them successful at everything they do What you’ll need.
MBA professional with 3+ years of consulting experience in strategy or business operations and at least 1 year of people leadership experience.
Strong consulting skillset including but not limited to the ability to lead and program manage the end-to-end problem lifecycle i.
., Define (peel back the layers to the high-level problem statement and understand the root-cause), Design (a solution to solve the problem at hand), Develop and Deploy (the previously designed solution).
Champion mindset – Willing to challenge the status-quo, a consistent go-getter and driven to only accept the best for the business.
Able to work-through highly ambiguous problem statements.
Strong qualitative and quantitative problem-solving skills; excellent analytical skills; ability to analyze large datasets and translate raw information into actionable insights Outstanding project management skills with an ability to run complex projects, meet deadlines and prioritize workloads, while working with cross-functional partners Excellent written and verbal communication skills; ability to create and deliver effective dashboards, PowerPoint presentations and updates for use by multiple levels of staff, up to and including the executive leadership Strong influencing skills; ability to create alignment on objectives, vision and plan in a fast paced, heavily matrixed organization using negotiation skills, logic and a strong understanding of various social styles.
Ability to manage stakeholders Strong interviewing/focus group and surveying skills to determine identify best practices, barriers, opportunities and to synthesize those with relative importance and make recommendations.
Ability to apply these skills both to clients and internal stakeholders Very strong Excel and PowerPoint skills with strong presentation skills both to service and executive leadership​ Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously.
Strong balance between strategic view and operational execution.
What you’ll get.
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including.
Competitive base salary Flexible work environment A great work cultures Who are we? At Gartner, Inc.
(NYSE.
IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities.
We’ve grown exponentially since our founding in and we're proud to have over associates globally that support over client enterprises in more than 100 countries.
What makes Gartner a great place to work? Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization.
That’s why we're recognized worldwide as a great place to work year after year.
We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index.
Looking for a place to turn your big ideas into reality? Join #LifeAtGartner What we offer.
Our people are our most valuable asset, so we invest in them from Day 1.
When you join our team, you’ll have access to a vast array of benefits to help you live your life well.
These resources are designed to support your physical, financial and emotional well-being.
We encourage continued personal and professional growth through ongoing learning and development opportunities.
Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.
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