STRATEGY & PROGRAMS ANALYST

About this role.
The GS&O Strategy and Programs team is equivalent to an incubation center for MVP solutions / proofs of concept aimed at solving high business impact, unstructured problem statements.
The team works with cross-functional partners including but not limited to front-line Services, Sales and R&A to improve value delivery to Gartner’s clients and/or improve the effectiveness and/or efficiency of Gartner’s internal processes.
What you’ll do.
Drive higher retention and improve engagement by collaborating with and empowering Global service delivery groups through innovation programs Contribute towards continuous idea pipeline – create, compile, and help analyze ideas for service improvement Continually engage with global stakeholders to incubate pilots and problem-solve for effectiveness Drive change management and enablement on new pilots across service teams Conduct current state assessments and diagnostics to identify gaps, opportunity areas and suggest target state design Design & continuously refine service model process, roles, tools & metrics  Demonstrate ability to seek feedback from stakeholders as well as leverage metrics and internal analysis to identify opportunities to improve service delivery for stakeholders Drive quantitative data analysis using common tools such as Excel to deep dive into data trends and insights Liaise efficiently with internal stakeholders and senior management, and efficiently structure communications, business analysis and professional presentations Cultivate strong relationships across the organization and partner with BU as well as Strategy & Operations leadership to solve problems and identify business improvement opportunities Develop a passion for the client perspective and bring it to your projects as a north star.
Understand the perspective of the services associate.
Understand the world from their point of view, develop a passion for making them amazingly successful at everything they do! Lead & own day to day project management of key initiatives for the organization as either tracks within a program or independent.
Leverage strong interview skills to gain client and service delivery insights/feedback to improve service capabilities and test new concepts that will inform transformation initiatives and continued iteration on those improvements What you’ll need.
1-3 years of management experience – post graduation in management and business administration Hands on experience in strategy, consulting, or analytics Training in disciplines and programs with a strong business, IT, and analytics affiliation Exceptional record of academic achievements; coursework in business analytics, advanced analytics, and business reporting would be preferred Advanced proficiency MS Excel and Power Point.
Knowledge of Python would be a plus Original/creative thinking and superior problem-solving abilities Ability to work independently and as part of a team Detail-oriented and strong commitment to high quality results to serve needs of Gartner clients, internal partners/stakeholders and service delivery teams Orientation towards continuous process improvement.
Ability to analyze the process at granular level to come up with optimized approach.
Highly focused towards implementation and execution.
Ability to convert strategic decisions into actions and ensure end-to-end implementation.
Self-motivated/self-starter approach to projects Passion for understanding the customer needs and delivering an exceptional customer experience.
Strong influence skills and ability to build effective partnerships with services groups within Gartner.
What you'll get.
Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities Who are we? At Gartner, Inc.
(NYSE.
IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities.
We’ve grown exponentially since our founding in and we're proud to have over associates globally that support over client enterprises in more than 100 countries.
What makes Gartner a great place to work? Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization.
That’s why we're recognized worldwide as a great place to work year after year.
We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index.
Looking for a place to turn your big ideas into reality? Join #LifeAtGartner What we offer.
Our people are our most valuable asset, so we invest in them from Day 1.
When you join our team, you’ll have access to a vast array of benefits to help you live your life well.
These resources are designed to support your physical, financial and emotional well-being.
We encourage continued personal and professional growth through ongoing learning and development opportunities.
Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.
You may request reasonable accommodations by calling Human Resources at + or by sending an email to  .
Job Requisition ID.
By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link.
https://jobs.
artner.
om/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.