SR SPECIALIST, TPA

About this role.
The Territory Planning & Analytics (“TP&A”) team is at the center of delivering against our CEO’s top priorities – rapidly-growing the sales force and increasing sales productivity.
We provide strategic advice to corporate and senior Sales leaders across the globe to ensure the best return on the company’s substantial annual investment in incremental sales professionals.
Territory Alignment team provides mission-critical support focused on efficiently translating strategy into action.
Our ability to execute while continually innovating, automating, and enhancing our services is core to TP&A’s ability to meet the increasing needs of the broader business.
What you’ll do.
The associate will be responsible for leading and managing independently Operational Services to Sales Leaders and help drive NCVI (Net Contract Value Increase) by executing key processes and improving Territory Strategy for a Pod.
Independently drive and partner with TPA Stakeholders to help Sales Leaders take informed decisions in incremental Sales force and building optimal territories.
Clients Service.
Provide support to Gartner Sales Leaders Engage verbally and in writing with assigned Sales regions to provide timely and accurate resolution Work on ad-hoc operational projects with minimal guidance Manage and resolve support requests from internal clients within service level agreements.
Engage with Sales Leaders and partners with members across functions to deliver value Partner within and across teams to Identify gaps, problem solve and improve processes Conduct data analysis and support reporting needs.
Ensure data integrity by identifying discrepancies and updating datasets regularly.
Manage data tools and internal applications including Anaplan, Excel, Power BI, CRM, etc.
Successfully drive high complexity projects with minimal guidance Gain strong understanding of internal systems and processes such as Account Moves Process guidelines and Rules of Engagement (RoE) Mentor and train other team members on processes/tools Execute on business-critical sales operations.
Provide service support for core TP&A processes which include.
Correct account alignment.
Ensuring right Salesperson is assigned to correct accounts Efficient new hire intake process.
Ensuring new to role sales associates have a robust territory as soon as they become quota eligible.
Personnel changes.
Ensuring our internal processes and systems are set up when we have critical changes in our sale personnel.
E.
., when sales associate join or depart the firm, when they have changes in their territories, etc.
Assist with transition and implementation of new processes.
Own and drive execution of assigned workstreams independently.
What you’ll need.
Bachelor’s degree, preferably in STEM discipline with 4+ years of relevant experience in client service and/or service operations/delivery role Thoughtful – steps back to consider the situation; respectfully challenges the status quo Driven – committed to persevere and succeed Ownership - Owns the service and is seen as trusted business advisor by stakeholders Coachable – asks questions, adopts best practices, and quickly absorbs feedback Who you are.
Strong Communication skills – communicates in a clear and concise manner (written / verbal).
Problem-Solving – breaks down problems and considers solutions, comfortable with quantitative analysis.
Stakeholder Management – works effectively with stakeholders/partners/teams; builds / maintains good relationships.
Strong Microsoft office skills, especially Excel and Power Point, knowledge of VBA/Macros and Power BI is a plus.
High sense of urgency and attention to detail Ability to analyze and improve operational processes and services.
Strong organizational and time management skills.
Experience in working with multiple stakeholders across geographies with changing requirements.
#LI-AS14 Who are we? At Gartner, Inc.
(NYSE.
IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities.
We’ve grown exponentially since our founding in and we're proud to have over associates globally that support over client enterprises in more than 100 countries.
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We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization.
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